Trutela Insurance in San Antonio, TX, US is seeking an Insurance Customer Service Representative to join our dedicated team. We pride ourselves on providing exceptional service to our clients, and you will play a crucial role in ensuring their insurance needs are met efficiently and effectively. As part of our team, you will have the opportunity to work in a supportive environment where your skills and dedication are valued. Join us in delivering top-notch customer service and building lasting relationships with our clients. With a competitive salary range of $35,000 - $40,000, you will be part of a team that is committed to excellence in the insurance industry. Apply now to be a part of our growing and dynamic company. Responsibilities: • Address customer inquiries and concerns via phone, email, and in person to provide timely and accurate information. • Process insurance policy changes, renewals, and payments accurately in the system to ensure policyholder satisfaction. • Assist customers with filing insurance claims and provide guidance on the claims process to expedite claim resolution. • Collaborate with the sales team to cross-sell insurance products and increase customer retention. • Maintain customer records and documentation accurately to ensure compliance with company policies and regulations. Qualifications: • 2+ years of experience in customer service. • Strong Microsoft Office skills. • Excellent written and verbal communication abilities.. • Proficient in typing (determined by an assessment) • Authorized to work in the US. Compensation: $35,000 - $40,000 on target

• Address customer inquiries and concerns via phone, email, and in person to provide timely and accurate information. • Process insurance policy changes, renewals, and payments accurately in the system to ensure policyholder satisfaction. • Assist customers with filing insurance claims and provide guidance on the claims process to expedite claim resolution. • Collaborate with the sales team to cross-sell insurance products and increase customer retention. • Maintain customer records and documentation accurately to ensure compliance with company policies and regulations.