Are you a seasoned Insurance Operations Specialist eager to join a dedicated team? We are in search of a skilled individual to take on a crucial role in ensuring the precision and effectiveness of our insurance policy processing and billing procedures. In the position of Insurance Operations Specialist, your primary responsibilities will involve overseeing policy transactions, validating premium payments, processing applications, and promptly and accurately addressing inquiries from sales agents and customers. The ideal candidate will possess extensive experience, a keen analytical mindset, and a firm dedication to providing exceptional customer service. This role offers a clear trajectory for career advancement and personal growth within our company. Come aboard a thriving organization that has consistently received accolades as a top workplace in Madison. If you are seeking a position where you can have an immediate impact and advance in your career, we encourage you to submit your application without delay. You will be working in a collaborative setting at our office located on the west side of Madison, with the potential for a hybrid work arrangement in the future. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • Follows through on commitments. • Displays a can-do attitude. • Takes personal responsibility for decisions, actions, and accountability. • Establishes and maintains effective customer (internal & external) customer relationships. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Effective written and verbal communication skills, including excellent telephone skills. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • 5+ years of office experience, preferably in property and casualty insurance. Compensation: $45,000 - $60,000 yearly based on experience

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.