Are you an experienced Insurance Operations Specialist looking to join a committed team? We are seeking a skilled individual to take on a crucial role in ensuring the accuracy and efficiency of our insurance policy processing and billing procedures. As an Insurance Operations Specialist, your main duties will include managing policy transactions, verifying premium payments, overseeing applications, and providing timely and accurate responses to inquiries from sales agents and customers. The ideal candidate will have substantial experience, a sharp analytical mindset, and a strong commitment to delivering exceptional customer service. This position presents a clear path for professional advancement and personal development within our organization. Join a thriving company that has consistently been recognized as a top workplace in Madison. If you are interested in a role where you can make an immediate impact and progress in your career, we urge you to promptly submit your application. You will work in a collaborative environment at our office on the west side of Madison, with the potential for a hybrid work setup in the future. Responsibilities: • Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures. Qualifications: • 5+ years of experience in property and casualty insurance. • Possess strong functional/technical knowledge of insurance processing and billing, with high levels of accomplishment. • Establishes and maintains effective customer (internal & external) customer relationships. • Effective written and verbal communication skills, including excellent telephone skills. • Takes personal responsibility for decisions, actions, and accountability. • Approaches work in an effective and efficient manner, with an eye on continuous improvement. • Proficient in basic accounting principles, and PC skills. • Follows through on commitments. • Displays a can-do attitude. • Participation in industry-related programs such as IIA etc. preferred • Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $45,000 - $60,000 yearly DOE

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines. • Review and apply premium payments and reconcile accounts. • Accurately complete service requests including entering information into the appropriate computer system in a timely manner. • Work with underwriting staff to resolve coverage questions. • Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner. • Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.