About Us Goetz Insurance Agency is a family owned agency located in South County that has been in business for 13+ years and plans to grow for many more to come. Our purpose is to give our clients a stress free, simple insurance buying experience and amazing customer service so they’re confident they’ll have the coverage they need on a rainy day. If you are looking for a flexible well paying, fun career this job is for you!! This is a job that the sky is the limit on how far you want to excel yourself!

Job responsibilities

Ensure that customers make buying decisions armed with the right amount of information.

Analyze customer’s complaints and recommend solutions.

Discuss with customers on telephone and provide information on the company’s products and services.

Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.

Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.

Communicate changes or adjustment in policies to clients.

Liaise with other departments and provide support to them.

Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.

Offer information about price quotes to prospective customers.

Liaise with the companies insurance agents and process all orders made via telephone.

Receive visiting customers and provide them with necessary assistance.

Maintain strong clientele relationship with customers.

Make your own sales and earn commission from doing so

Requirements:

Ability to multi-task.

Willing to obtain your Property and casualty insurance license for the state of Illinois

Ability to handle and pacify difficult customers.

Effective communication skills – both verbal and non-verbal.

Must always be friendly and willing to provide assist others.

Basic computer and typing skills.

Benefits:

Paid Training

M-F Schedule

Plenty of room to growth

Bonus opportunites