Job Title: Intake Associate

Location: Gardiner, ME

Company: MCR Labs ME

About Us:

Since 2013 MCR Labs has been your partner in cannabis science. Our team is made up of researchers, chemists, and pharmaceutical scientists, but we’re also enthusiasts, cannasseurs, and members of the cannabis community. We support the community by providing anyone interested in or passionate about cannabis with access to analytical product testing as well as information to help guide their cultivation, consumption, or enjoyment of marijuana, hemp, and cannabis-derived products.

As the first independent cannabis testing laboratory to be certified by the state of Massachusetts, we are proud to offer analytical testing and R&D services to MMJ and adult-use cannabis providers, patients, doctors, caregivers, or anyone crafting their own cannabis products. Our methods are ISO/IEC-17025:2017 accredited, and we employ proven analytical practices developed in the pharmaceutical industry.

MCR Labs is always looking for quality candidates to join our team of scientists and administrative personnel. The cannabis industry is one of the fastest growing jobs sectors in the nation, which allows us to consistently hire talented individuals who will develop and grow within our industry!

Job Summary:

The Intake Associate will facilitate day-to-day operations of the Reception Area, including sample intakes, facilitating the resolution of client complaints and issues, and taking delivery of orders for the facility. The person in this position will wear multiple hats and assist with various departments throughout the company to ensure smooth operations at our Gardiner facility

Key Responsibilities:

• Work the front desk and reception area
  • Answer all incoming phone calls, email inquiries, maintain calendar of appointments
  • Ensure all client complaints or issues are resolved in a timely and professional manner through coordinating with Customer Service, Scientific Operations, etc.
  • Perform sample intake for Adult Use licensees, Caregiver, and public clients.
  • Accept and reject samples in METRC (State seed-to-sale tracking system)
  • Report all orders to the accounting department
  • Assist with storage and organization of samples
  • Take delivery of packages, stock consumables, and report received items to the procurement department
  • Keeping the Reception area clean

Qualifications:

• Must be 21 years of age or older and hold a High School Diploma or equivalent
• Customer service experience or demonstrable ability
• Must have the ability to demonstrate extensive working knowledge of Google suite Applications such as Drive, Calendar, Gmail, and Sheets.
• Excellent written and verbal communication, including the highest attention to detail and ability to maintain focus for extended periods of time.
• Be enthusiastic, adaptable, and able to prioritize tasks on the fly
• Passion for cannabis and the community is highly preferred

Requirements:

• Must have a valid Maine driver’s license and clean driving record.
• Must be able to pass a background check

How to Apply:

If you are passionate about sales and ready to take your career to the next level, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

MCR Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, age, disability, sexual orientation, gender identity, sex, national origin, protected veteran status, or any other basis protected by federal, state, or local law.