Benefits:

Exceptional support team

Fun, supportive, and safe working environment

Rewards and recognition programs

Comprehensive paid training

Competitive salary

Flexible schedule

Bonus based on performance

Opportunity for advancement

Training & development

Tuition assistance

Job Summary:

This individual will be responsible for the coordination of care of the clients. This individual directly interfaces with clients performing intakes, service evaluations, originating service plans, scheduling, and supervising care.

Intake Client Care Coordinator responsibilities include:

Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

Conduct client intake calls, determine client needs, and schedule the in-home assessment. Must be able to list features and benefits for FLHC. Customer service skills are critical. Follow up with prospects to try and schedule the in-home assessment. Responsible for prospect follow-up process to include phone calls, emails, email campaigns,

Enter, maintain, and correct client data into the computer

Visit prospective clients or clients after referrals are made to introduce FirstLight Home Care

Understand and adhere to established FirstLight Home Care policies and procedures

Perform initial and ongoing in-home assessments, caregiver introductions, and supervision of services

Complete appropriate visit records on time as per FirstLight Home Care policy

Handle coordination of care for client services

Take calls after hours and weekends to handle emergencies, scheduling issues, and client referrals/intakes

Act as backup to Scheduler for determining shifts by matching caregiver qualifications and availability to clients’ needs

Schedule client appointments/visits according to Service Plan/Care Plans and staff availability

Enter scheduling data, create and release weekly schedule for all assigned caregivers

Contact care providers and clients regarding day-to-day changes and Report changes in client condition

Participate in the quality assurance reviews and evaluations of the agency’s services

Support initial and online in-home assessment, evaluation, caregiver introduction, coordination and supervision of client services

Work toward continuous quality improvement

The ideal candidate will have:

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, and ability required.

High school diploma or general education degree (GED); and two (2) years related health care/home health care industry experience and/or training; or equivalent combination of education and experience.

Previous caregiving experience (preferred)

Previous experience using scheduling software Wellsky Personal Care (Highly Preferred)

Previous, successful management experience required

Prior scheduling experience preferred

Proficient skills in Microsoft Office and or Google Suite and scheduling software required

Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image

Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to discern when to escalate client situations, such as calling Supervisor or 911

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the FirstLight Home Care Support Center.