Job Description

What You'll Be Doing
As our ECM Intake Specialist, you’ll be a key player in helping us onboard clients into programs that change lives. Here’s a peek at your day-to-day:

• Master the Care Partners brand and service offerings.

• Become an expert in California’s Medi-Cal programs like CalAIM and ECM.

• Use your expertise to educate prospective clients and qualify them for services.

• Partner with community organizations and field inquiries about our programs.

• Ensure seamless onboarding for eligible clients by handling screenings, authorizations, and scheduling.

• Work closely with Lead Care Managers to guarantee a smooth handoff and successful start/end of services.

• Field inbound/outbound calls.

• Maintain impeccable records and contribute to growth by tracking call volume and outreach efforts, and other duties as assigned.

• Ability to maintain confidentiality about client services and care.

Qualifications

What We’re Looking For

• A high school diploma or GED (bonus points for an associate or bachelor’s degree!).

• Experience in healthcare or customer service is great—but we welcome new grads!

• Exceptional communication skills—you listen with empathy and speak with confidence.

• Proactive, organized, and ready to juggle tasks like a pro.

• A team player with a positive, can-do attitude.

• Tech-savvy with scheduling tools and MS Office (Excel, Word, Outlook).

• Multilingual? Spanish, Vietnamese, or Korean speakers are a big plus!

Ready to Make a Difference?
Come join a team that puts love, compassion, and empathy at the heart of everything we do. We can’t wait to welcome you into the Care Partners family!

Additional Information

For immediate consideration please call/Text: 657-643-3945