Benefits:

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

L.A. Injury Attorneys is a dynamic personal injury Burbank-based law firm seeking a qualified Intake Specialist for immediate consideration, to screen incoming calls for potential cases and turn those leads into clients for the firm.

The successful candidate will have sales experience and knowledge of personal injury cases to successfully assess and determine the viability of inbound phone calls during client intake screening process. In doing so, candidate will conduct preliminary investigation of the facts of the case and obtain evidence from potential clients at the time of the initial interview, including photos of injuries, relevant documents, etc. When not screening calls, candidate will be required to perform administrative assistance to the firm's Litigation Department.

Candidate should be outgoing, creative, intelligent, polished, polite, able to multitask, and able to handle a high volume of calls while maintaining a positive attitude and a calm, courteous, and professional demeanor. Candidate should also be flexible to work overtime, if necessary.

Responsibilities

Answer incoming phone calls and screening potential client calls or routing current client calls to appropriate person

Prepare correspondence to mail out to clients

Scan all outgoing mail and upload to server and FileVine, and verify that scanned documents are clear and legible.

Organize and archive records and documents - both physical mail and scanned documents.

Make copies of paperwork and distribute as needed.

Retrieve data and files for other departments and personnel.

Type and perform data entry to rename scanned documents, enter new case information into FileVine, etc.

Maintain an organized filing system for both physical files and electronic files

Secure and protect the privacy of documents.

Prepare drafts of documents for paralegal to use in discovery

Management retains the right to add to or change the duties of this position at any time.

Qualifications

Must be fluent in English and Spanish. Spanish speaker is a must, as our client base is mostly Hispanic and you will have direct contact with Spanish-speaking clients on a daily basis.

Excellent customer service skills

Personable and able communicate effectively with potential clients

Highly organized with excellent time management skills and the ability to prioritize projects

Excellent computer skills and knowledge of Microsoft Word, Excel, and Adobe PDF, with a typing speed of at least 65 wpm

Knowledge or experience with FileVine is a plus

Previous experience as an Administrative Assistant or in a similar position

Familiarity with standard office equipment such as computers, printers, and fax machines

Candidates should possess a valid driver's license, have their own transportation, and be authorized to work in the United States on a full-time basis for any employer.

High school diploma/GED required, Associate’s degree or administrative training is preferred

Requirements

Possess a valid driver's license and have own transportation

Authorized to work in the United States on a full-time basis for any employer.

When applying, please provide your full name, resume, contact information, and reference information. Please send resumes immediately for interviews. We offer a competitive salary, outstanding benefits package, and a team oriented environment