Intake Specialist

Marshall & Taylor, PLLC

Intake Specialist

Raleigh, NC
Full Time
Paid
  • Responsibilities

    Are you a motivated communicator with strong sales skills? Do you have the ability to connect with prospective clients, identify their pain points, and present solutions in a compelling way? If so, we want to hear from you! As an Intake Specialist at Marshall & Taylor, PLLC, you will play a critical role in the success of our firm by engaging with prospective clients who are facing challenging situations. Your goal is to quickly identify their legal needs, empathize with their concerns, and create a sense of urgency to encourage them to move forward with hiring us. You will be the first point of contact, setting the tone for their experience with our firm and helping to convert inquiries into signed clients. The ideal candidate: • Proven experience in a sales, customer service, or client-facing role. • Strong communication skills with the ability to listen and respond empathetically. • Excellent persuasive abilities with a knack for identifying pain points and solving problems. • Ability to create urgency and close deals effectively. • Comfortable working in a fast-paced, goal-oriented environment. • Highly organized and detail-oriented. • Self-motivated and results-driven with a passion for helping others. How to Apply: Please send your resume and a brief cover letter outlining your relevant experience and why you'd be a great fit for this role. Join us at Marshall & Taylor, PLLC - where we make a difference, one client at a time. Responsibilities: • Respond to inbound leads from potential clients, initiating productive conversations. • Effectively identify client pain points and provide tailored solutions by explaining how our services can address their specific needs. • Create a sense of urgency to encourage immediate action, helping prospects recognize the importance of hiring legal representation without delay. • Use strong communication and persuasion skills to guide clients through the intake process. • Collaborate with attorneys and other team members to ensure smooth handoffs and client satisfaction. • Maintain accurate records of client interactions and intake data. • Follow up with prospective clients and ensure timely responses to inquiries. Qualifications: • Possesses outstanding communication skills and sense of empathy • Previous customer service or sales experience preferred Compensation: $60,000+ yearly with bonuses

    • Respond to inbound leads from potential clients, initiating productive conversations. • Effectively identify client pain points and provide tailored solutions by explaining how our services can address their specific needs. • Create a sense of urgency to encourage immediate action, helping prospects recognize the importance of hiring legal representation without delay. • Use strong communication and persuasion skills to guide clients through the intake process. • Collaborate with attorneys and other team members to ensure smooth handoffs and client satisfaction. • Maintain accurate records of client interactions and intake data. • Follow up with prospective clients and ensure timely responses to inquiries.

  • Compensation
    $60,000 per year