Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
IT ENGINEER
ITS is looking for high energy professionals with sound business acumen, a strong technical aptitude, and natural service instincts to join our team.
ITS, an expert MSP in IT and Telecommunication Services, focusing on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make us a one of the kind service providers offering world class service while managing, simplifying, and improving business technology operations. With a seasoned executive management group and over 30 years of a proven track record, the progressive and dynamic team is seeking a driven and motivated individual to partake in the next growth phase of the business.
Overview
We are seeking a client-focused seasoned MSP expert to join us as our IT Engineer supporting Microsoft environments. This position will ensure our back-end infrastructure operates optimally, cross-functional departments are supported, partnering with the product team to add client value, and ensure clients are given exceptional support. This role will display excellent communication, strong leadership qualities, technical aptitude, and knowledge of the latest technologies.
What You'll Do
Manage our backend infrastructure
Stay current on latest platforms and technologies
Provide regular automation capabilities, and client-facing SME expertise.
Coach individual contributors, giving them the tools they need to succeed
Consistently develop creative and scalable solutions solving both ITS and clients’ challenges
Ability to work cross-functionally with Sales, Customer Service, Support, and Product teams to ensure strong communication & support
Collaboration with Partnerships and Product team acting as an SME in the evaluation process for new tools and ensuring clients get maximum value
Provide input to Support on an ongoing basis to ensure knowledge base is up to date
Ensure internal infrastructure is free of vulnerabilities, maintains 99% uptime, minimal risk, and run on the latest technology
Work cross-functionally to evaluate the current platform infrastructure and processes to ensure optimal integration and scalability as electric continues its hyper-growth
As a member of the Client Experience Team, ensure the client experience is consistently meeting all metrics including CSAT, response time, time to resolution, etc
Act as escalation point for client, internal, or technical escalations as they pertain to the Endpoint experience
Participate in pre-sales and client retention situations as needed
Drive standardization and create SOPs for visibility into process across teams
Regularly report on team stats, including but not limited to CSAT, vulnerability & risk tracking, SLA adherence, escalations, and new functionality releases
Assist the team & build processes to handle scope changes, technical challenges, and other complexities as they arise
Work closely with product teams to ensure MDM/RMM roadmap aligns with the product roadmap for increased integration
Structure team and process to include new technologies
Assist to ensure team is consistently trained in existing and competitor MDM/RMM tools and operations
Build process and automation for easier migration away from competitor tools
Drive continuous improvement
Who You Are
5+ years of client-facing experience
5+ years IT experience
5+ years’ experience overseeing automation, MDM and RMM infrastructure, in an MSP or multi-client environment
Excellent verbal and written communication skills
Understanding of SaaS platforms
In-depth knowledge of latest MDM and RMM technologies
Ability to oversee Microsoft environments
Technical understanding of RMM and MDM tools, desktop & server environments, and cloud technologies
Highly detail-oriented and able to effectively prioritize tasks
Outstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.
Previously managed workload in a high volume, growth environment
Great communicator, exhibiting success at building positive relationships with internal and external business leaders
Expert knowledge of MS Office and G-Suite applications
4-year degree from an accredited college or relevant technical experience
Problem analysis and problem resolution skills
Exceptional written and verbal communication skills
If you are that independent professional who thrives when empowered, a self-starter who is prepared to develop and execute program goals, and consistently delivers on targets – this is the place for you.
ITS believes and embraces a progressive management style. Assuring top notch medical, dental, vision benefits as well as EAP, FSP, life insurance, 401k, and robust PTO benefits.
Earnings range - $75,000 - $95,000
*ITS Employees work a hybrid schedule and are required to work in the office on a regular basis, so only locals need apply.
*APPLY HERE or GO TO: IT Engineer (itstelecom.com)
Flexible work from home options available.