Intern/Part-Time Customer Support Specialist

Who We Are

At Property Meld , we're on a mission to radically improve the property management landscape. Remember that agonizing wait for your rental's maintenance issue to be fixed? We believe it shouldn't be that way.

We're building a seamless maintenance experience that delights residents, empowers property managers, and elevates the industry. Over the past six years, we've transformed from a small startup to a powerhouse , growing from 3 employees in 2016 to over 65 today , and we're just getting started.

As we continue to grow, we're looking for an Intern/Part-Time Customer Support Specialist to help us deliver a World-Class Customer Experience.

About This Role

This opportunity is perfect for someone who is looking for real-world experience in a fast-growing SaaS company while balancing an internship or part-time role.

This role can be structured as either an internship or a part-time position, depending on your experience and availability.

Location: This is an in-office role at Property Meld HQ in Rapid City, South Dakota.
⏳ Hours: 35 hours per week
Compensation: $18/hour

What You'll Do (Jobs to Be Done)

✔ Deliver a World-Class Customer Experience by providing technical support via email, chat, and phone.
✔ Troubleshoot customer issues using available tools, resources, and critical thinking.
✔ Execute assigned tasks and projects to support the broader Customer Support team.
✔ Become a Product Expert – learn and adapt quickly to our platform, processes, and customer needs.
✔ Be a Customer Advocate – identify and communicate areas for improvement to enhance the maintenance experience.

Who This is For

✅ Internship Opportunity: Perfect for students or recent graduates looking to gain hands-on experience in customer success, SaaS, or tech support.
✅ Part-Time Role: Ideal for professionals seeking a flexible work schedule while growing a career in customer support.

What You Bring

Confident Communicator – You effectively communicate with customers via tickets, live chat, and scheduled calls.
Customer-Focused Mindset – You care deeply about customer experience and problem-solving.
Technical Curiosity – You enjoy learning new tools, troubleshooting, and solving technical issues.
Efficiency Master – You work hard and smart , managing time effectively in a fast-paced environment.
Team-Oriented – You collaborate well but can also thrive independently.
Agility & Adaptability – You grasp new concepts quickly and execute effectively.

Bonus Points If You Have:

Experience in customer support, technical troubleshooting, or SaaS.
Familiarity with CRM systems or ticketing platforms.
A knack for efficiency, problem-solving, and clear communication.

Why You'll Love It Here

Real-world experience in a high-growth SaaS company.
Training & mentorship to help you succeed.
Flexible work environment to fit your schedule.
Opportunities for growth and career development.

Ready to make an impact? Apply now and be part of a team that's transforming the property management industry!