Job Description

ServiceNow is the fastest growing enterprise cloud software company in the world above $1 billion, and we believe it’s the great people who will keep us there. We hire carefully, we hire the best, we celebrate our people.

ServiceNow is currently seeking a high achieving Sales Development Representative-Inbound to join our expanding Global Sales Development team. You will play a critical role in qualifying leads, profiling prospects and customers and providing input on which campaigns generate the best leads. Working in collaboration with Sales Development Representative (SDRs) and Field Sales professionals, your primary goal is to identify and qualify opportunities for the team you support.

What you get to do in this role:

• Follow up on Marketing-generated leads to qualify them for potential Sales opportunities
• Create, manage, and drive all inbound leads to Sales acceptance.
• Provide account team with detailed call notes in the CRM to ensure opportunities are understood and next steps are clearly identified
• Collaborate with Marketing in executing various demand generation campaigns
• Drive attendance to all company events and regional trade shows
• Understand how ServiceNow solutions address various customer pain points and
• Research, identify, and prioritize target accounts for prospecting activities
• Build prospecting contact lists
• Create org/account mappings of prospective clients
• Acquire, update, and maintain contact information within the CRM.
• Utilize and leverage internal and external technology to identify, develop and manage marketing leads effectively

Qualifications

To be successful in this role you should have:

• Enrolled as a full-time student, and will graduate after December 2025
• An ambitious, creative, goal-oriented, and customer-focused mindset
• A basic understanding of Cloud computing and SaaS offerings
• Excellent listening, verbal, and written skills
• Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
• A growth mindset, consistently working to improve your skills and adapt in a constantly changing environment
• Humble confidence and the ability to differentiate ServiceNow to customers

For positions in California (outside of the Bay Area), we offer hourly pay of $28.70, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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