Qualifications
Education and Experience:
- Responsible for executing all assigned franchise audits. Compile and analyze data. Work with internal and external clients to ensure the collection of accurate and complete data and the timely and efficient completion of the audit.
- Conduct audits to ensure accuracy of fees paid by franchisees. Analyze franchisee data to determine compliance with contractual provisions. Understand Dairy Queen brand recipes and develop methods to reconstruct hypothetical sales based on volume of products purchased by franchisees.
- Conduct one-on-one meetings with franchisees to deliver audit results and discuss recommendations to improve contractual compliance and business results.
- Manage, review, perform and approve testing procedures and apply functional expertise towards identified processes within the Dairy Queen business to ensure accounting and operational practices are performed with accuracy and integrity. Effectively communicate recommendations for improvement.
- Assess, negotiate, and collect additional royalties and advertising fees due to ADQ Companies. Defuse difficult conversations effectively by gaining the franchisees trust with your vast knowledge of audit and the Dairy Queen brand.
- Review franchisee contracts and effectively interpret the language to the franchisee or their appointed representative in accordance with ADQ Companies policies and procedures.
- Protect the Dairy Queen brand and its image by upholding trademarks and verifying proper use of approved products, recipes, and product prep procedures.
- Make recommendations for improvements, including the design and testing of new procedures relating to the department’s information processing, audit procedures, and new methods to achieve the department’s objectives. Implement changes when appropriate.
- Document and maintain all departmental procedures to be utilized as a reference manual for all auditors.
- Promote continuous improvement that values learning and a commitment to quality.
- Promote DQ Core values that shape our culture and make positive difference with our teams, the DQ system and in our communities.
- Perform other related duties and special project as assigned.
- Three years of relevant auditing and accounting experience.
- Three years of prior restaurant experience preferred.
- Experience in data analytics and data visualization tools.
- Experience working within a franchisor organization preferred.
- Creative thinker who can develop innovative ideas.
- Ability to build and maintain mutually beneficial relationships with both internal and external clients.
- Strong written and verbal communication skills, with the ability to articulate audit results to franchisees.
- Advanced knowledge of Microsoft Office products.
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
- Excellent negotiation skills with the ability to defuse conflict.
- Ability to work in varied environments while on the road completing an audit.
- Ability to coordinate with other departments (Operations, R&D and Legal) to complete projects on time.
- Strong knowledge of restaurant operations preferred.
- Ability to travel 10% per year to stores for audits.
- Ability to work evenings and occasionally weekends, as necessary.
The US national base salary range for this position is $71,356-$85,627. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
Additional Information
All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for employer sponsorship.
Benefits
Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.
Work Environment
Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week. Additional in office time may be required to support team/project needs. Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.
Our Commitment to Diversity, Equity and Inclusion
We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.
IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program. You must be work authorized in the United States without the need for employer sponsorship.