Job Description

The Internal Care Coordinator (ICC) plays a crucial role in collaborating with Clinical Outreach Representatives, Facility Leadership, and Treatment Team members to ensure patients receive appropriate referral options upon discharge. This position serves as a liaison between facility staff and outreach representatives to facilitate seamless aftercare planning and ensure continuity of care.

Duties & Responsibilities

· Act as a key point of contact between facility staff, clinical outreach, and referring providers to support patient aftercare coordination.

· Ensure accurate documentation and tracking of aftercare plans within EMR and CRM systems.

· Support treatment teams in identifying and coordinating appropriate aftercare referrals.

· Participate in facility meetings and provide training sessions to new team members.

· Collaborate with internal departments to address patient needs and improve processes.

· Maintain confidentiality and compliance with all organizational policies and procedures.

Core Competencies

· Excellent communication and interpersonal skills.

· Strong organizational skills and attention to detail.

· Ability to work independently and collaboratively within a team.

· Effective problem-solving and critical-thinking abilities.

· Adaptability to changing work priorities and organizational needs.

· Demonstrated professionalism in all interactions.

Qualifications

· Bachelor's Degree or equivalent experience in behavioral healthcare preferred.

· 1-2 years of experience in the mental health and/or chemical dependency field.

· Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and EMR/CRM systems (KIPU, Salesforce).

· Strong data management and documentation skills.

· Ability to multi-task and prioritize effectively in a fast-paced environment.

· Commitment to diversity, equity, and inclusion (DEI) in all communications.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.