Job Description

******* THE POSITION IS IN RANDOLPH, NJ******* ONLY LOCAL CANDIDATES WILL BE CONSIDERED. CANDIDATES WITHIN 25 MILES RADIUS FROM RANDOLPH, NJ AND ITS SURROUNDING AREAS******

JOB DESCRIPTION

JOB TITLE: CUSTOMER SERVICE REP.

DEPARTMENT: CUSTOMER SERVICE DEPT.

REPORTS TO: CUSTOMER SERVICE LEAD

EFFECTIVE DATE: JANUARY 2020

SUMMARY:

The Customer Service Representatives job necessitates prioritizing all activities related to supporting our customers’ order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning and delivery.

DUTIES AND RESPONSIBILITIES

• Works independently in multi-department office environment

• Answer and processing incoming calls, e-mails and correspondence in a professional and timely manner.

• Address customer needs and requests with a positive and can-do attitude.

• Enters orders into LOS to with focus on accuracy and compliance to internal procedures and requirements. • Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution. • Interacts with proper internal departments to gather necessary information to resolve issues

• Develops knowledge of product line, price, delivery time and similar data as required

SKILLS AND SPECIFICATIONS

• Strong attention to detail and excellent multi-tasking abilities • Very strong communication skills, with ability to respond calmly and professionally to customer and vendors. • Dependable team player and works well under pressure.

• Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner. • Proficient in Microsoft Word, Excel, Outlook, 10 Key entry. • Prefer proficiency in Microsoft Access & EDI.

EDUCATION AND QUALIFICATIONS

• 3 to 5 years of experience in customer service, sales or related field

EDUCATION:

• High School graduate, Associate Degree

• Combination of experience and education will be considered

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Sitting at a computer for long periods of time

• Use of frequent fingers

• Clear vision

Job Description Disclaimer:

The above job description is meant to describe the general responsibilities associated with the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested.

Company Description

International Foodsource Llc was founded in 2004. International Foodsource Llc specializes in Dried And Dehydrated Fruits, Vegetables And Soup Mixes. International Foodsource is one of the largest suppliers of Nuts, Dried Fruit and Snack Items in the Northeast. As a major provider of snacks to grocery and convenience stores nationwide, IFS is able to deliver the highest quality and best priced bulk foods to processors, manufacturers, stores and other volume buyers. Our 200,000 square foot facility is located in Dover, NJ. From Dover, we are able to ship within one day to more than 50 million people and their businesses in the region.