Trucking Services Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The International Operations Manager is responsible for managing the operations, customer service, compliance, SOPs and KPIs for the JFK office. This position reports to the VP of Operations and will manage a staff which includes handling quotes, customer service, import/export, air/ocean.

Seeking a driven and dynamic leader who can not only manage the tactical demands of leading the International Operations but also possesses the leadership and communication skills required to effectively interact directly with clients (as needed); mentor, train and develop members of the organization, and serve as a strategic advisor.

Duties Include:

Managing, coordinating, and leading a strong operations team to ensure a best-in-class operations organization

Creating and implementing strategic initiatives

Creating, implementing and reporting improvement of all department KPIs

Analyzing and improving Client Satisfaction and Operational Performance

Communicate with senior leadership team and interact, engage, and develop relationships with the senior leadership team

International Operations Manager will coach, mentor and provide process development of team members

Training and development of next level leaders

Ensuring maximum productivity and quality of the International team

Communication of executive directives to all team members

Assist subordinates with Import documentation, review/advise as needed

Keep sales abreast of any major lane developments

Communicate with sales and other key constituents in the shipping pipeline to preempt customer concerns in order to improve business performance

Book/route import and export shipments

Quoting shipments

Routing/tracking/and communicating with customers

Determine routings for overseas and origins

Ensure all origins freight and documents are ready for carriage

Act as the last line of defense to ensure all documentation is provided by origins

Summary of Qualifications Desired:

Minimum of 5 years of operations leadership experience including several years as a leader of a business unit within the international freight forwarding or logistics transportation sector

Undergraduate degree in business or a related discipline is highly preferred, however, relevant work experience will also be considered

Both Ocean and Air export/import experience mandatory

Knowledge, Skills and Abilities Required:

Excellent interpersonal skills and the ability to work well with both local and international agents and clients

Ability to present ideas in business-friendly and user-friendly language

Excellent verbal and written communication skills

Superior active listening skills

Strong organizational and time-management skills

Ability to train, develop, manage and deliver results

A proven diverse background in all aspects of international freight forwarding and operations within a dynamic growth environment