Job Description

Ingram Content Group (ICG) **** is hiring an International Sales Specialist to join our team in La Vergne, TN. In this role, you will provide support to the International Wholesale Sales Team and assist in managing assigned International accounts. You will collaborate with the existing customers and prospects to represent Ingram Book Company (IBC) and Ingram UK Wholesale in the promotion, coordination and participation of selling International Wholesale programs, products, and services. The International Sales Specialist will coordinate with the Sales Manager on the day-to-day account management of Amazon International to ensure effective ordering to Ingram Wholesale utilizing internal tools/resources and Amazon Vendor Central. You’ll work with the sales team, identify prospective customers through business contacts, and participate in industry organizations. Finally, you will explain the company’s terms, policies, and procedures and, under direct supervision, integrate customers into Ingram US Wholesale and UK Wholesale.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• HS Diploma or GED
• 2 years’ experience in sales OR book industry

Preferred Qualifications:

• 2 years’ experience in customer service
• Proficient in Excel to include pivot tables and vlookup
• Experience with Amazon Vendor Central and/or Amazon Seller Central
• Prior experience working with formal Reporting Tools/Platforms (examples: PowerBI/Qlik).
• Retail or wholesale experience

Key Responsibilities:

• Learns to represent IBC with respect to promotion, sales, and service to a variety of international customers within a defined geographical area to potential accounts; to include all International Wholesale services including international/export programs, potential merchandise marketing planning and establishing and maintaining customer relations.
• Monitors and helps manage Amazon International utilizing Vendor Central and internal tools to ensure the company is meeting and/or exceeding metrics/SLA’s set by the customer.
• Assists with Amazon Vendor Central Case submissions for issue resolution.
• Works with International Sales Managers in a project management role to initiate, monitor and manage various projects in relation to Amazon International and Ingram US Wholesale / UK Wholesale.
• Collaborates with other Ingram departments and business units across various time zones to effectively manage and support assigned accounts.
• Ensures high post-sales satisfaction by working with the sales team to facilitate positive long-term relationships and high potential for repeat business with customers.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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