Job Description
Intrado is looking to hire a Help Desk Support (know internally as Associate Tech Support) Specialist in Longmont, CO to join our Life & Safety business segment.
This role will be eligible to work 4-10s with 3 days off in a row. This role is a hybrid position. Once you are successful in training, you'd be able to work 1-2 days from home. The office environment provides a game room, gym and cafe. The team cares deeply about the work they do, providing lifesaving technology solutions to 911 call centers. They are also passionate about having fun and supporting each other through training/teamwork.
ESSENTIAL DUTIES:
Responsible for providing initial response and basic troubleshooting for customer related issues Take first line technical support customer calls and provide basic technical support, dispatching support to additional technicians, as necessary Obtain, track, and close trouble tickets, ensuring issues are accurately documented Participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks Applicants for this job will be expected to meet the following minimum qualifications-
EDUCATION:
Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required.
Equivalent work experience in a similar position may be substituted for educational requirements
EXPERIENCE:
Minimum 1 year technical customer service experience required, preferably in a helpdesk environment Minimum 1 year experience in the 9-1-1 or public safety industry preferred Minimum 1 years experience with networking, Windows based servers and workstations required Minimum 1 year experience with SQL preferred Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred Intermediate knowledge of MS Excel, Word, and Outlook required Will be required to work varying shifts on rotation Benefits and Compensation:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! Apply today to join us in work worth doing!
For candidates located in Colorado, the starting salary for this position is anticipated to be $24- $29 an hour and will be commensurate with experience. This role may also be eligible for premium pay.
Company Description
Intrado’s Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed – call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives. Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual’s contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority. https://player.vimeo.com/video/441407485