Job Description

JOB DESCRIPTION: Customer Service & Sales Associate

DUTIES: Answer phones, emails and attend to customer needs. Resolve customer issues as necessary and instruct customers on their purchase options as necessary.

KNOWLEDGE, SKILLS AND ABILITIES: • Must have patience and the ability to listen attentively. • Must be tactful, polite, and use positive language. • Must display a positive attitude and be people-oriented. • Must possess excellent communication skills. • Must be able to identify customers’ issues and problem-solve using analytical thinking. • Must possess good organizational skills and the ability to work under pressure. • Must be a self-starter and must be proficient in Microsoft Office skills. • Process orders through completion including shipping and tracking. • Must possess or be able to learn technical knowledge for power sources (inverters, batteries, etc.) • Must be able to handle busy phones on daily basis. • Must have skills and tact to develop and maintain positive customer relationships. • Must check emails and voice mails daily for customer messages and call back customers as needed • Coordinate with supervisor any customer needs, issues, sales, etc. • Attend bi-monthly senior staff meetings as needed; attend weekly production meetings as needed. • Must be willing to learn and continuously improve through feedback and on-the-job training. • Other duties as assigned within scope of job abilities and skills and for training purposes

EDUCATION AND EXPERIENCE: Must be a high school graduate. Customer Service experience with heavy phones is a plus. Knowledge of power sources helpful.

DUTIES: The main responsibilities in this role will be both independent and at times working with others to solve issues. Your main focus will be directing callers to the correct team member and assisting clients to place orders. Ensure each order has the correct products being shipped.

Answering calls: Our phone lines are active from 8:00 am-4:00 pm PST. Our company offers a variety of products and most callers will have some questions as to why or which brand to choose. Answer with a polite attitude and be willing to say “Let me find out for you” if you don’t know the answer with certainty.

We are not in the business of just making a sale. We want every order to fit what our client needs. Once products are selected, you will assist clients through checkout by collecting the billing and shipping information. Often the clients will only need an answer to a question and they will place the order themselves online. Product picking: Once an order has been placed it is our job to make sure each order containing our products has the correct parts on the order. Simply print the order, find the correct product from our stock room and deliver to the shipper who will package and create the correct shipping label. This task will help you gain a better understanding of the products.

Processing orders: Through our database you will be able to make notes, see past orders, and finish an order’s progression from inception to completion.