Investigation Manager

Summary:

The Investigation Manager is responsible for leading and conducting store-level investigations related to fraud, theft, financial irregularities, and operational compliance violations. This role ensures adherence to corporate policies and legal requirements by developing standardized investigation protocols, analyzing evidence, and collaborating with store management, loss prevention, legal, and compliance teams. The Investigation Manager proactively identifies risk patterns and vulnerabilities, recommends preventative measures, and liaises with external agencies when necessary.

Responsibilities:

• Manage and conduct thorough store-level investigations related to fraud, theft, financial irregularities, and operational compliance violations, ensuring timely resolution and adherence to company standards.
• Develop, implement, and continuously refine standardized investigation protocols and
• procedures to promote consistency, efficiency, and strict compliance with legal and corporate policies.
• Collect, analyze, and verify evidence, including security footage, transaction records, system logs, and witness statements, to build comprehensive case reports and support decision-making.
• Collaborate effectively with store management, loss prevention teams, finance, and legal departments to ensure investigations are handled discreetly and appropriate actions are taken.
• Monitor and assess store-level operations and activities to proactively detect irregularities, potential risks, policy violations, and emerging compliance concerns.
• Identify trends, patterns, and systemic vulnerabilities in fraudulent activities and operational misconduct, providing data-driven insights and recommending strategic preventative measures to minimize financial losses.
• Work closely with corporate security, compliance, and internal audit teams to strengthen store-level adherence to company policies, regulatory requirements, and ethical business practices.
• Liaise with external agencies, such as law enforcement, financial institutions, and regulatory bodies, when necessary to support investigations, escalate high-risk cases, and ensure legal compliance.
• Train, mentor, and provide ongoing guidance to store managers and relevant personnel on fraud detection techniques, compliance awareness, security protocols, and incident response best practices.
• Stay informed on evolving industry regulations, fraud detection methodologies, emerging threats, and investigative best practices to continuously enhance investigation strategies.
• Maintain detailed and confidential records of investigations, findings, and recommended actions.
• Perform other duties as assigned by management.

Qualifications:

• A Bachelor’s degree in Criminal Justice, Business Administration, Fraud Prevention, or a related field; a Master's degree is preferred.
• 5+ years of experience in store-level investigations, retail fraud detection, loss prevention, or corporate security.
• Experience in personal or auditing investigations, particularly related to financial fraud or corporate compliance.
• Prior experience working with law enforcement agencies, regulatory bodies, or corporate risk management teams is strongly preferred.
• Strong background in investigative techniques, forensic auditing, evidence collection, and risk assessment.
• Familiarity with retail operations, cash handling policies, and financial fraud prevention.
• Proficiency in using case management systems, security software, and fraud detection tools.
• Strong ability to handle sensitive information with discretion and professionalism.
• Ability to work collaboratively with cross-functional teams while maintaining independence in investigative processes.
• Excellent analytical, problem-solving, and decision-making skills.
•  Authorized to work in the United States without sponsorship.