POSITION SUMMARY:  The Registrar is responsible for providing exemplary customer service at the front desk by greeting patients, visitors, and employees.  Responsibilities will include patient registration, insurance verification, setting patient expectations, and patient check-out.

ESSENTIAL RESPONSIBILITIES

Maintains Customer Loyalty score at or above the company benchmark

Promptly greets patients upon arrival and provides explanation to available services at the center; Consistently communicates wait times and when appropriate educated patients on options to alleviate wait time dissatisfaction (ex. My Spot registration)

Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations (ex. Follows triage protocol, seeks assistance for Medical Assistants when necessary)

Promptly answers incoming calls, gathers information to determine callers needs and consistently provides resolution to caller that supports CareSpot values

Assists medical staff with keeping patient flow moving in the queues

Responsible for confirming requirements of the visit for all occupational medicine and worker’s compensation contracts; reviews reference guide and prepares proper paperwork for execution by the Medical Assistants

Verifies insurance eligibility and accurately determines co-payment and co-insurance payment requirements

Accurately enters charges into practice management system following proper protocols to ensure reimbursement by carriers

Ensures consistent follow through on CareSpot Financial Policy and effectively communicates payment due on date of service

Collects payments and accurately records payments in practice management system

Responsible for balancing cash drawer on a daily basis; executes nightly close process

Ensures completion of all necessary documents needed in order to bill for services related to worker’s compensation and occupational health clients

Responsible for all contract requirements, keeps updated on changes affecting Managed Care, Workers’ Compensation, Occupational Medicine

Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions

Perform DOT and Non-DOT urine drug screens and Breath Alcohol Testing (BAT)

Wiping down lab every am/pm to meet OSHA regulations and in the event of a spill while performing testing

It is the responsibility of all staff to maintain cleanliness of facility while on duty. Cleanliness involves changing table paper, wiping down exam tables/rooms between patients, pulling trash and maintaining waiting room to present a positive first impression to all patients

Performs other duties as assigned

Required Skills

MINIMUM QUALIFICATIONS:

EDUCATION: 

• Billing and Coding certificate or 1 year of customer service or claims processing with a healthcare facility or insurance company preferred

EXPERIENCE: 

• Minimum 2-3 years of experience in customer service setting (registration; billing experience preferred)

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills and computer knowledge required.
• Prior experience with medical billing and coding preferred
• Ability to work weekends and holidays
• Detail-oriented with excellent interpersonal communication skills
• Team player
• Ability to read and write medical terminology
• Ability to multi-task

Required Experience

MINIMUM QUALIFICATIONS:

EDUCATION: 

• Billing and Coding certificate or 1 year of customer service or claims processing with a healthcare facility or insurance company preferred

EXPERIENCE: 

• Minimum 2-3 years of experience in customer service setting (registration; billing experience preferred)

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills and computer knowledge required.
• Prior experience with medical billing and coding preferred
• Ability to work weekends and holidays
• Detail-oriented with excellent interpersonal communication skills
• Team player
• Ability to read and write medical terminology
• Ability to multi-task