WHO WE ARE

We are Ipsos. We help some of the biggest companies solve their biggest problems. We dominate the market research world.  We are everywhere: in 88 countries and counting.  Our clients make the products you use every day, probably including the browser that led you to this posting and the beverage that is sitting next to you.  Pick a sector and we are there, on the ground helping our clients in technology, media, consumer goods, automotive, you name it. We help build stronger brands and are behind the reason you (and we) buy them.  At Ipsos, we make market research work. We understand people. We know data. And we succeed in delivering results.

Sound like the right place for your career? Share our passion. Share our success. Be a Game Changer and join us in being proud to be Ipsos.

Ipsos Observer - The Survey Management, Data Collection and Data Delivery Specialists.  We are experts in delivering business effective measurements, ready for in-house analysis by our clients. With our global reach and experience, we manage projects globally but at a local level, anywhere in the world. We provide a partnered access to the full depth and breadth of the Ipsos data collection infrastructure, through online and offline research methodologies, including online, telephone, face-to-face, and mobile.  http://www.ipsos-na.com/research/observer/

SENIOR ACCOUNT MANAGER, OBSERVER

As a Senior Account Manager on Ipsos’ Observer team, you will manage online/quantitative projects while providing support on the day-to-day responsibilities associated with multiple and concurrent studies. You will assist in the day-to-day management of the eNation Canada omnibus along with other data collection vehicles You will work directly with clients, providing them with a high level of service while executing a variety of tasks in a fast-paced environment.

KEY RESPONSIBILITIES

Performs a combination of the following duties according to departmental guidelines:

• Manages studies including questionnaire formatting, sample selection, fieldwork monitoring, quota monitoring, banner/tab plans, and data delivery
• Checks data deliverables for accuracy (data tables, SPSS, etc.)
• Works on multiple tasks/studies simultaneously
• Promotes business growth from current accounts through successful project execution
• Responsible for project financials-- reconciliation, managing costs and margins, billing, etc.
• Participates/leads in client communications
• Ensures tasks are completed on time and efficiently
• Keeps manager informed of progress for each study, and escalates issues as needed
• Coordinates effectively with operations staff to ensure successful project completion
• Develops working knowledge of Cortex, NextWorkbench, iQuote/Jobbook and other internal systems
• Proofing online programs for accuracy, look and feel, logic, etc.

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business or related field or equivalent in experience.
• Minimum of 2-3 years of experience in market research industry

KNOWLEDGE & SKILLS

• Excellent project management and client service skills
• Demonstrated custom quantitative research expertise and experience with working directly with clients
• Knowledge of data deliverables- including SPSS, and tabulated data
• Entrepreneurial spirit and a high standard of performance
• Strong leadership competency, drive to succeed and willingness to learn
• Ability to balance priorities of simultaneous projects and demands – willing to ‘wear many hats’
• Strong attention to detail and accuracy with the ability to prioritize, handle and see survey research projects through completion
• Ability to think creatively and strategically to solve problems
• Possesses exceptional interpersonal skills and ability to build relationships - internally and externally
• Strong computer skills including Microsoft Office Suite and other business-related software
• Superb written and oral communication skills
• Ability to work independently and as a part of a team

WHAT MAKES US UNIQUE 

We attract the best talent in the profession. We provide a dynamic environment that nurtures and enriches individual talents, and encourages initiative, innovation, change and risk-taking to further develop our business and our people. We are enthusiastic, confident in what we do, and proud to be Ipsos.

HOW TO APPLY If you are interested in joining a premier organization committed to satisfying our clients beyond their expectations, please submit a detailed resume at www.ipsos-na.com\careers. THOSE INTERESTED ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.

IPSOS IS AN EQUAL OPPORTUNITY EMPLOYER Ipsos is committed to equity in employment and in providing a workplace environment that treats all employees with respect and dignity. We are committed to providing equal opportunity to all staff and applicants. We thank all applicants; however only those short-listed for an interview will be contacted.

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