General Summary - Candidate will support an Army customer located on Redstone Arsenal, in Huntsville, Alabama. The candidate will work closely with a highly technical team of developers, engineers and operations SMEs developing advanced software capabilities and technical solutions for a mission planning system to represent, operate and train users in applications operations, provide customer application and technical support, software applications installation and operation expertise/training to users and produce project/cybersecurity/training documentation. 

• Performs a wide variety of tasks, multi-tasking, and changing focus quickly as demands change; adapting to varying customer needs; and managing priorities effectively
• Provides on-site system training and assistance on military mission planning system
• Develops documentation for systems
• Provides technical assistance with regard to daily operations, system upgrades, and preventative maintenance of these military systems.
• Resolves operational and technical deficiencies within the system.
• Monitors daily system operations ensuring system performance and data requirements meet specifications.
• Tests system to ensure proper functionality
• Installs and integrates parts on military systems
• Updates, refines, maintains, and delivers training material
• May serve as a technical liaison between the project team, government customers, and users
• Support all Field Service activities and provide implementation services, Train-the-Trainer education, and troubleshooting of the Mission Planning system
• Participates in project coordinator of all installations to which they are assigned while efficiently performing system implementations and software upgrades, including customer training with minimal assistance by following established guidelines.
• Provided applications setup and configuration in support of events and demonstrations.
• Perform hands-on technical analysis and execute engineering studies/initiatives to make recommendations for improvement across the system architecture.
• Work in a dynamic environment addressing cutting-edge DoD challenges and be able to approach new problems where a solution does not already exist.
• Acting as an advisor, company representative and an extension of management to act in response to customer inquiries and referring information to the appropriate person
• Gather feedback from field events and customers and effectively translate to product management and engineering team in an effort to improve product acceptance and drive roadmap development.
• Conduct testing of installed and configured systems
• Maintaining relationships with customers after installation, training and events support events.
• Customer technical support, debugging, and training.
• Site preparation and scheduling for installation.
• Coordinating with software and hardware engineering teams to solve support issues.
• Experience in field service engineering, test engineering, and systems engineering.
• Demonstrate problem solving and critical thinking skills to solve complex systems problem.
• Detailed oriented position, will require strong organization, communication, and documentation skills.
• Ability to work independently and regular reporting of progress and status
• Communicate clearly (written and oral) with other company personnel and the customer as required

_At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our “Family of Professionals!” Learn about our employee-centric culture and benefits here. _

Required Skills Required Experience

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a related field.
• 8 years of related experience required.
• Working knowledge of military tactical applications.
• Excellent communications skills, both written and verbal
• US Citizenship Required; Active DoD Secret Clearance
• May require CONUS and/or OCONUS travel to customer sites, up to 25% with or without reasonable accommodations

PREFERRED QUALIFICATIONS

• TOP SECRET clearance with SCI Eligibility.

Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.