The position is in-office in Austin, TX 5 days a week. Our team is in need of an experienced IT Support Manager. You’ll play a critical role in our team by ensuring our technical operations run smoothly. Applicants should be able to maintain high levels of productivity while never compromising on quality support. If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you. Apply today! Responsibilities: • Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems • Protect our business from cybersecurity threats by running regular security checks • Handle all Tier 2 and Tier 3 IT-related requests • Collaborate with the CIO to ensure our systems are stable and we proactively set up our systems for cybersecurity • Recommend and implement IT disaster planning and disaster recovery Qualifications: • Expert-level Microsoft Office skills • Strong communication skills, organizational skills, and time management skills • Experience with Windows, Mac, and Linux computer operating systems • Excellent customer service skills and desire to help the company succeed • Advanced experience with how to troubleshoot network systems, phone systems, internet connectivity, and other technological equipment • 7+ years of IT experience • Certification: Microsoft Certified: Office 365 Enterprise Administrator Expert or equivalent relevant certification would be advantageous Compensation: $65,000+ yearly + bonus

• Handle all Tier 2 and Tier 3 IT-related requests • Collaborate with the CIO to ensure our systems are stable and we proactively set up our systems for cybersecurity • Recommend and implement IT disaster planning and disaster recovery