We’re searching for a professional IT support specialist! You’ll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you’re committed to providing high-quality support while maintaining top levels of productivity, apply today! Responsibilities: • Run security checks on all of our systems to ensure we are protected from cybersecurity threats • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly • Ensure our computers are backed up so all files are saved in case the system crashes • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications • Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc. • Handle all Tier 2 and Tier 3 IT-related requests • Collaborate with the CIO to ensure our systems are stable and we proactively set up our systems for cybersecurity • Recommend and implement IT disaster planning and disaster recovery Qualifications: • 2+ years experience in a professional IT setting • Basic understanding of how to troubleshoot network systems, phone systems, Internet connectivity, and other technological equipment • Capable of creating technical databases utilizing spreadsheets in Excel • Skilled in communication, time management, and organization • Well-versed in Microsoft Office • Advanced experience with how to troubleshoot network systems, phone systems, internet connectivity, and other technological equipment • 7+ years of IT experience • Certification: Microsoft Certified: Office 365 Enterprise Administrator Expert or equivalent relevant certification would be advantageous Compensation: $65,000+ yearly + bonus

• Handle all Tier 2 and Tier 3 IT-related requests • Collaborate with the CIO to ensure our systems are stable and we proactively set up our systems for cybersecurity • Recommend and implement IT disaster planning and disaster recovery