Job Description
As an Itinerary Designer, you will curate personal, one-of-a-kind itineraries for all guests traveling to Wildflower Farms through various communication channels: phone, email and text communication. You’ll create bespoke experiences for each guest traveling to Wildflower Farms by working closely with our preferred vendors, experiences, spa and culinary teams to create a memorable journey for all guests. The Itinerary Designer provides exceptional service to all guests, communicating with them in accordance with Auberge Resorts and Wildflower Farms standards. Additionally, you will answer all telephone inquiries professionally, direct calls appropriately, and will be knowledgeable about the property and surrounding area.
Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:
Execute excellent email, departmental and pre-shift communications
Coordinate guest experiences, dining and spa with appropriate departments and book accordingly with appropriate system to create the guests itinerary
Book experiences for both guests and vendors on and off-site
Assist with guest emails, phone calls and inquiries pertaining to upcoming guest stays
Efficiently process all guest requests and inquires
Collaborate with the Reservations team about last-minute bookings, stay inclusions, and other pertinent information
Stay current with property knowledge
Work together with the Guest Services Team to ensure a smooth and seamless operation
Engage guests in a gracious and professional manner via phone & email communication
Be knowledgeable about all guests and groups arriving at Wildflower Farms
Maintain the confidentiality of guest information and designated hotel data
Rate: $21/hr
Qualifications
1 years of experience as a hotel or resort concierge in a hospitality setting
Excellent phone etiquette for guest communication and itinerary design tasks
Comprehensive knowledge of the Hudson Valley geography, attractions, dining, events, and recreational opportunities
Ability to clearly communicate in English both verbally and in writing
Additional Information
Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.