Job Description

Customer Service Representative

Twinsburg, OH

DESCRIPTION

Provide customer service to new and existing customers. Growth opportunities in Account Management & Sales. 

Summary: Under general supervision, provides customer service to new and existing customers via the phone, email or 

in person. 

ESSENTIAL FUNCTIONS:

• Enters account order information into system 
• Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects. 
• Takes order requests from customers over the phone or in person; ensures product availability and enters order information. 
• Answers customer inquiries. 
• Cross-sells or up-sells products 
• Regularly determines product availability and modifies customer orders as needed 
• Regularly handles products when processing will-call orders 
• Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while 
• processing orders

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to learn JF Petroleum Group products, services, systems and procedures 
• Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate 
• Skills in negotiating with others 
• Ability to work well with customers, supervisors, and other employees by phone, email, or in person 
• Ability to handle multiple projects, assignments and accounts 
• Ability to communicate effectively in writing 
• Mechanically inclined. Strong desire to develop product knowledge

REQUIREMENTS

• Excellent customer service skills 
• Basic math skills 
• Basic computer skills-proficient in Microsoft Word & Excel. 
• High attention to detail and solid organizational skills 
• College Degree or 1-3 years of customer service experience 
• Must possess and maintain valid driver’s license

https://recruiting.paylocity.com/recruiting/jobs/Apply/513821/JF-Petroleum-Group/Customer-Service-Representative

*JF Petroleum Group is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy), national origin, disability, age, genetic information, or any other status protected under applicable federal, state or local law. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.

Company Description

JF Petroleum Group, formerly Jones & Frank, is the largest Distributor, Service Provider, and Installer serving the energy infrastructure marketplace in the United States. Following the acquisition of PSI in Texas in September of 2019, the company maintains 33 branch offices and 4 distribution centers along the Atlantic seaboard as well as in the Midwest regions of the United States and in Texas. Distribution, Service, and Installation services are provided nationally, and include a network of several hundred service personnel located throughout their footprint as the company has grown to over 1000 employees. The focus of the company continues to be Service, Distribution, Installation and Technology Solutions for Fuel and Fluid Handling Systems. A nationwide approach to Project Management, Wholesale Distribution, and Certified Training has been added as the company responds to market conditions and customer needs. "Our re-branding strategy retains the connection with our proud heritage, and our past 75 years of service to the petroleum equipment industry. But even more importantly, our new name and mission reflects the evolution of technology within our growing product portfolio as well as the expansion of the services we provide the communities of customers we serve. The JF Petroleum Group’s mission is to be our customer’s trusted partner, offering them the most comprehensive range of the highest quality products and services at a great value. Our vision is to enhance convenience and the quality of life of the people in the communities we serve by providing intelligent & sustainable energy solutions enabling a more prosperous, safe and greener future." CEO Keith Shadrick For over three decades, Jones & Frank, ANS Distributing, and PSI, now under one name as JF Petroleum Group have been supplying equipment to petroleum marketers from single-site service stations and national chains, to wholesalers and technicians. We go out of our way to deliver what you need, when you need it, always at the best price. We provide ongoing product training, competitive compensation and benefits, and ample opportunities for advancement. The Company continues to grow aggressively and expand into new markets. This pattern of growth and success comes from an unwavering commitment to recruit, train, and keep the best employees in the industry. Product lines are a mainstay of the company's growth curve and new lines are reviewed and evaluated continually to bring the best to the marketplace. *JF Petroleum Group is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy), national origin, disability, age, genetic information, or any other status protected under applicable federal, state or local law. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.