Job Description

Greet all customers in a timely, friendly and professional manner. □ Answer all phone calls consistently within three (3) rings and communicate all phone messages immediately to the correct contact. □ Maintain broad knowledge of insurance partner requirements regarding authorizations, billing and load level process. □ Monitor and follow up on all DRP assignments, which includes but is not limited to, assignments, estimate/repair appointments, capturing the rates of assignments and maintaining logs. □ Maintain all paperwork related to the customer’s vehicle, including authorization for repairs and estimates. □ Coordinate and document any towed vehicles. □ Comply with all daily invoicing, payments, receipts, and deposit guidelines. □ Confirm all monies before delivery. □ Follow up on all AR over ten (10) business days. □ Review, correct and/or approve hourly employee time clock punches daily. □ Complete Customer Satisfaction Calls and forward results to the Location Manager. □ Comply with all JHCC safety rules, guidelines and standards. □ Ensure lobby and waiting area are maintained and professionally presentable for customers at all times. □ Perform other duties as assigned to successfully meet the needs of the business.