Job Description

We have an exciting opportunity for the outgoing individuals in the Deer Valley/Happy Valley area of North Phoenix as a CSR, Customer Tech Support agent. We are a Wi-Fi company that serves our clients via fixed wireless connections. As a tech support agent, you will be assessing and diagnosing our client's Wi-Fi-related issues and merging creative problem-solving with user-friendly resources.

Responsibilities: TROUBLESHOOT MANAGED WIRELESS ROUTERS AND ANTENNAS Provide quality customer experiences via Phone and E-mail CLEARLY DOCUMENT CLIENT INTERACTIONS THROUGH OUR TICKETING PLATFORM. Maintain current product knowledge

Requirements: Must have great verbal and written communication skills Ability and willingness to adapt and learn EXCELLENT TECHNICAL TROUBLESHOOTING SKILLS KNOWLEDGE OF WI-FI PROCESSES Must be willing to work mornings or evenings, and weekends

Work Environment: MUST BE ABLE TO OPERATE A COMPUTER. Laidback and easy-going office Casual attire

Skills & Education: High school diploma 2 YEARS WIFI TECHNICAL SUPPORT

Job Type: Full-time

Salary: starting at $17.00 per hour

Benefits:

• 401(k) matching

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ 85027: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Technical support: 2 years (Required)

Work Location: One location