GENERAL SUMMARY OF JOB DUTIES

The Gaming Operations Analyst will support the analytical needs of executive management with additional support for the property Casino Operations teams. The candidate will focus on a diverse array of analytics including slot and table games performance, operations labor, casino marketing reinvestment, and property financial performance. This position will query data, create reports, and develop dashboards to help casino industry professionals make business decisions. The analyst will meet with casino executives, and leaders of the corporate team. Work will primarily be done using Cognos Analytics, SQL, Tableau, and MS Office and will involve a mix of recurring and ad hoc reports. The analyst will need to understand the gaming products offered by casinos.

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES

Support corporate and property leaders by providing analysis and reporting on slot machine and table games performance, labor and scheduling, and casino profitability to improve overall casino profits and efficiency.

Analyze effects of machine changes, table games rules and side bets, floor location, market factors and service standards to improve management’s decision-making.

Prepare analyses and findings that identify, evaluate, and communicate business results, trends, and outlooks

Create reports and dashboards to standardize and automate metrics to be shared with corporate marketing peers and property counterparts

Extract and/or gather large amounts of data from multiple data sources

Understand property level daily reporting and related reporting metrics

Manipulate large datasets to merge data sources, ensure consistency, and prep data for reporting

Support analysis and projects in Gaming Operations (Slots and Table Games), Finance, Marketing, and Workforce Planning

Work with various business units to determine specific needs and implement those needs into various analyses

Work with the business to identify pertinent data within existing sources and conduct in-depth audits to ensure their accuracy

Working with the business in identifying and providing access to new & external data sources that enhance reporting and analytics

Developing automated, and in some cases real-time, casino operations and marketing reports and dashboards that help focus on what is important or what outliers require action

Deriving insight from the analytics and communicate insight narratives to senior leadership and peers

Training and coaching property counterparts in the full use of the BI tools to maximize its benefit

Create metrics and reporting to better understand direct marketing strategies, guide the team to achieve maximum response rates at optimal reinvestment rates, and to drive engagement and wallet share

Monitor results of business initiatives to develop best practices and improvement action plans

Support the preparation of analysis, commentary, and presentation materials for department and property reviews including both financial results and business initiatives

Collaborate with Operations teams to standardize reporting and automate reports if possible

Ability to communicate effectively with all levels of employees, as well as outside contacts

Adhere to all appearance and uniform standards

Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors

Ability to accept performance feedback in a professional manner

Regular attendance and arriving on time to all scheduled shifts and mandatory meetings

Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

Other duties as assigned

GENERAL JOB RESPONSIBILITIES AND DUTIES

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS

Offer a warm greeting to everyone you encounter with a smile and eye contact.

Practice mutual respect by dealing honestly in all interactions.

Use genuine listening skills and offer sincere responses.

Promote positive interactions with both external and internal guests through sincere greeting and communications.

Be approachable, listen and lead by example.

ACCOUNTABILITY

Be proactive and positive.

If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

Manage staff effectively with timely reviews and address performance issues.

Support and practice the F.A.S.T. Track Principles from the executive level to the front-line staff level.

Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

Anticipate our guests’ needs before they ask.

Contribute ideas and solutions to improve customer service.

Escort our guests rather than point.

Take personal pride in the quality of your work.

Actively seek feedback from our guests concerning our service and atmosphere.

TEAMWORK

Share and explain information.

Involve managers and employees in business development decisions and cost savings initiatives.

Great teams consist of great performers.

Create a culture of two-way communication with employees and guests.

Be courteous, kind and patient with each other.

SKILLS, EDUCATION AND OTHER REQUIREMENTS

Bachelor's Degree in quantitative field. Master's Degree preferred

Work experience in analytics and gaming including experience working with data/creating reports

Experience communicating complex analytical results to all levels of employees within an organization.

Experience in operations analytics across multiple business units

Knowledge of data structures, systems and BI tools / capabilities

Skills with Cognos Analytics, MicroStrategy, VizExplorer and Tableau

SQL (ability to interact with data in large databases through direct SQL command line syntax)

MS Office Products experience (ability to manage data/reports in Excel, Word, PowerPoint)

Ability to understand business problems and how they may be solved

Strong analytical skill and aptitude for working with data and logical thinking

Attention to detail

Ability to manage multiple projects at the same time

Ability to write detailed reports and correspondence.