Job Description

James H. Cole Home for Funerals is looking to welcome a talented Receptionist/Greeter to join our team. The ideal candidate will provide front desk receptionist coverage and support, while managing some administrative duties to support the mission of the Firm. The ideal candidate will also support the Firm by providing exceptional customer service to families, friends and guests who patronize our business, a high level of professionalism, confidentiality, and compassion. If you are looking for a rewarding career opportunity with promising career growth and 100% paid medical benefits included, this is the opportunity for you!

RESPONSIBILITIES OF THE ROLE

The Receptionist/Greeter will provide support to the James H. Cole Home For Funerals guests, families and staff at our Northwest Chapel location. The ideal candidate will work a flexible schedule be efficient, professional, provide excellent customer service to all who enter our state-of-the-art facility and perform a variety of clerical and administrative tasks.

DUTIES & RESPONSIBILITIES:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Answers and transfers phone calls to appropriate staff and location.
• Welcomes and directs families, visitors, and clients.
• Maintains filing systems and documents as assigned.
• Retrieves information as requested from records, emails, and other related documents and/or communication platforms.
• Prepares written summaries of data and information when needed.
• Responds to and resolves administrative inquiries and questions.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
• Prepares agendas and schedules for meetings.
• Maintains office supplies and coordinates necessary maintenance of office equipment.
• Notifies company staff and management of visitor arrival.
• Supports the maintenance of applicable security and telecommunications system.
• Provides information to visitors by answering or referring inquiries.
• Maintaining employee and department directories.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with company procedures, rules, and regulations.
• Supports continuity among employees by documenting and communicating actions, irregularities, and continuing staff needs.
• Contributes to team effort by accomplishing related results as needed.

REQUIRED SKILLS, ABILITIES & TALENTS

• Ability to work in a fast-paced environment providing excellent customer service to staff, visitors, and guests.
• Must be able to work a flexible schedule including some evenings and weekends Sunday 8am – 4pm or 2pm – 10pm EST.
• Must be able to do basic data entry and email communication.
• Must have some experience with multi-line phone system (we will train).
• May be required to sit for prolonged periods at a desk and working on a computer.
• Must be able to lift up to 20 pounds on occasion.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

QUALIFICATIONS

• High school Diploma, Associates Degree or higher preferred.
• One year or more of experience in an administrative assistant or receptionist role.
• Professional phone etiquette and front desk demeanor.
• Positive energy and optimistic personality.

PLEASE SUBMIT QUALIFIED RESUMES TO: JOBS@JAMESHCOLE.COM, or contact Human Resources at 313-835-3997 for more information and to schedule a pre-screening phone interview. Please visit our website to learn more information about this amazing company & the wonderful legacy of James H. Cole Home For Funerals:

https://youtu.be/4sgdC_KaYqM

https://www.jameshcole.com/

James H. Cole Home for Funerals provides equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, weight and height or military status, in accordance with applicable federal laws.