Benefits:

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Janitorial Operations Manager

We are seeking a dedicated and experienced manager to lead janitorial operations across multiple customer sites across Central Arkansas. This role is crucial in ensuring exceptional service delivery, customer satisfaction, team leadership, and account retention. You’ll oversee staff performance, manage operational efficiency, and build strong, lasting client relationships.

Key Responsibilities

Customer Account Management & Retention

Build and maintain strong relationships with client contacts

Ensure all cleaning services meet high standards and are completed on schedule

Respond quickly to customer concerns, identify service gaps, and recommend solutions

Proactively identify and pursue account growth opportunities

Team Leadership & Development

Hire, train, coach, and mentor supervisory and front-line staff

Motivate teams and hold them accountable for performance, professionalism, and adherence to company standards

Provide timely feedback and handle disciplinary actions with care and documentation

Operational Management

Develop and execute efficient cleaning plans tailored to each site

Manage staffing levels, scheduling, and timekeeping systems

Monitor labor budgets and ensure operational costs align with financial goals

Conduct routine inspections to guarantee cleanliness, safety, and quality standards

Adjust resources and plans to address absenteeism or changing client needs

Inventory & Resource Control

Oversee the usage, tracking, and maintenance of cleaning supplies and equipment

Manage keys and access devices to customer buildings responsibly

Communication & Collaboration

Maintain clear, professional communication with customers, employees, and leadership

Keep employees informed of client needs and changes

Support other managers with hiring, training, and new account setups

Maintain confidentiality with client and employee records at all times

What We’re Looking For

1. Leadership & People Management Proven ability to lead diverse teams, develop staff, and build a culture of accountability and growth.
2. Operational & Industry Expertise Solid understanding of janitorial operations, cleaning best practices, budget management, and scheduling logistics.
3. Integrity & Professionalism Commitment to ethical behavior, confidentiality, and upholding safety and compliance standards. Must maintain a satisfactory criminal history to work in high security buildings.
4. Communication & Customer Focus Strong written and verbal communication skills, with a customer-first mindset and the ability to build lasting client relationships.
5. Flexibility & Qualifications

High school diploma or GED required

Tech-savvy with basic computer and smartphone proficiency

Flexible availability including evenings, weekends, and holidays

Physically able to perform and demonstrate cleaning tasks when needed

Join our team at ServiceMaster Twin Cities and help us deliver exceptional service that exceeds client expectations.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.