ARE YOU INTERESTED IN JOINING AN INFECTIOUS COMPANY CULTURE WHERE ACCOUNTABILITY, TOP PERFORMANCE AND TEAMWORK ARE VALUED AND REWARDED? A COMPANY THAT IS CELEBRATING MORE THAN 95 YEARS IN THE HOME BUILDING INDUSTRY.
PARDEE IS LOOKING FOR AN EXPERIENCED, ENTHUSIASTIC INDIVIDUAL TO JOIN OUR TALENTED GROUP AS A CUSTOMER CARE COORDINATOR IN OUR INLAND EMPIRE OFFICE.
POSITION HIGHLIGHTS: To deliver great customer experiences to homeowners, as well as provide administrative support for the Customer Care Department.
POSITION RESPONSIBILITIES:
- Respond to homeowner service inquiries verbally and/or written in a timely, efficient, neat, courteous, professional and appropriate manner.
- Listen and empathize with wide ranging customer base and provide solutions and recommendations on warrantability of requests.
- Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Representatives/Managers, and trade partners - including updates regarding open Customer Care items/requests.
- Determine warrantability of and generate work orders and open request items/tickets requested by homeowners.
- Assist Customer Care Manager with request/work order audits to ensure proper documentation has been completed appropriately. Follow up with customer to ensure completeness and satisfaction.
- Assist in maintaining a safe, civil and clean work environment within all work sites. Abide by individual employee safety policy’s and guidelines and exercise the courage to intervene and report all unsafe conditions.
- Provide care & maintenance suggestions, referrals and/or product info from home selections.
- Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and scores.
- Answer all customer phone calls and respond to customer e-mails and online requests in a timely, friendly and professional manner.
- Monitor customer care voicemail and deliver messages to appropriate parties and/or return phone calls as needed. Review open work orders assigned in Corrigo daily.
- Process reimbursement and check requests to owners when appropriate.
- Assign all customer care requests received to the appropriate Customer Care Field Representative.
- Share "on call" status with Customer Care Representatives to provide 24/7 contact for homeowners.
- Verify, update and maintain homeowner and property information in related databases and Customer Care Portal.
- Scan and electronically store all customer documents in Customer Care information system and related databases.
- Correspond (written, verbal, electronic) with buyers in a professional business manner and document all buyer correspondence in Customer care information system and related databases.
- Other Duties as assigned.
POSITION QUALIFICATIONS:
High school diploma or general education degree (GED) required.
- A minimum of 1 year of customer relations with experience in conducting inbound/outbound calls preferred.
- Customer care or residential construction field experience preferred, but not mandatory.
- Understanding of homebuilding process and terminology, as well as training in conflict resolution is preferred.
- Strong organizational skills with the ability to prioritize multiple tasks with high quality results.
- Strong written and verbal communication skills required.
- Strong PC computer skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro and internet-based programs such as Internet Explorer and Google Chrome. Prior experience with Corrigo and E- One/JD Edwards a plus.
COMPANY HIGHLIGHTS:
- Pardee Homes is a member of TRI Pointe Group® (NYSE: TPH), a family of premium regional homebuilders.
- Pardee Homes Inland Empire was recognized as 2017 Builder of the Year by the Building Industry Association of Southern California – Riverside County Chapter.
- The company was among the first to embrace master-planned community concepts, green homebuilding measures, environmentally sensitive development practices, and customer-focused processes for new home purchases.
- Pardee Homes is also widely known for its steadfast civic outreach, and has earned scores of honors for customer service, green and sustainable building practices, architectural design, master-planned communities, and marketing.
FOR MORE INFORMATION, PLEASE VISIT WWW.PARDEEHOMES.COM.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. ALL PERSONS SHALL HAVE THE OPPORTUNITY TO BE CONSIDERED FOR EMPLOYMENT WITHOUT REGARD TO THEIR RACE, COLOR, CREED, RELIGION, NATIONAL ORIGIN, ANCESTRY, CITIZENSHIP STATUS, AGE, DISABILITY, SEX, GENDER, VETERAN STATUS, GENETIC INFORMATION OR ANY OTHER CHARACTERISTIC PROTECTED BY APPLICABLE FEDERAL, STATE OR LOCAL LAWS.
WE WILL ENDEAVOR TO MAKE A REASONABLE ACCOMMODATION TO THE KNOWN PHYSICAL OR MENTAL LIMITATIONS OF A QUALIFIED APPLICANT WITH A DISABILITY UNLESS THE ACCOMMODATION WOULD IMPOSE AN UNDUE HARDSHIP ON THE OPERATION OF OUR BUSINESS. IF YOU BELIEVE YOU REQUIRE SUCH ASSISTANCE TO COMPLETE THIS FORM OR TO PARTICIPATE IN AN INTERVIEW, PLEASE LET US KNOW.
Required Skills
Required Experience