Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

Complete internal job file quality reviews

Prepare estimates and billing invoices

Coordinate crew and job scheduling

Monitor job file status

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimate

Daily job file coordination

Maintain internal and external communications

Prepare job file reports

Complete and review job file documentation for final upload and the audit process

Complete job file audit process

Perform job close-out

Assist with incoming phone calls

Assist other departments, as needed

Position Requirements

2+ year(s) of administrative or office-related experience

Experience with writing estimates, job file processes, and quality assurance a plus

Experience in service industry environment a plus

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Experience in Quickbooks online

Ability to learn new software, including Xactimate® and proprietary software

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required

Vary between 8 a.m. and 5 p.m.

PayRate

Competitive pay based on experience.

Start at $18.00/hr

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.