Benefits:

401(k)

Health insurance

Paid time off

Job File Coordinator

Servpro of Denver West and North Tempe

Reports To: Director of Business Administration

Direct Reports: NA

Status: Exempt

Travel Required: No

Position Type: Full-Time Salaried

Primary Role

The Job File Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, and project audit. General office duties, such as drafting correspondence, filing, and creating reports, are also included in this role.

Key Performance Indicators

Job Audit Score

Monthly Revenue Target

Primary Roles and Responsibilities

Customer Satisfaction

Assist with customer service and management of the customer experience.

Monitor and ensure client requirements are followed.

Assist with scheduling all warranty activities.

Project Initiation

Enter lead/jobs into the operating system and make sure all information in the project is correct.

Schedule the Estimator/Project Manager for an initial visit with the customer.

Educate customers on the project process.

Review and validate project file documentation.

Project Planning

Support Estimator’s/Project Managers to ensure customer and client agreement on scope and estimate.

Ensure all paperwork is complete with the customer and client.

Ensure estimates are distributed to all necessary parties.

Assist with the issuance of POs based on the project budget.

Monitor and ensure client requirements are followed.

Project Execution

Update budgets.

Order materials and supplies as needed.

Update project schedule and timeline.

Monitor job file status weekly

Validate completed PO documentation.

Update contract status with change orders and keep customer and client advised.

Upon project completion review file documentation and update as necessary.

Complete job file audit process

Assist with project close-out.

Necessary Experience and Skill Set

Working knowledge of current business software technologies

Superb customer service, administrative, and verbal and written communication skills

Intermediate math skills

Experience in the restoration and/or construction industry preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Decision Rights & Authority

Compliance of job files with client business rules and requirements

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require long hours in support of emergency services, and some flexibility in hours may be needed depending upon the business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and the responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. I have had an opportunity to discuss and seek clarification, and I understand what is expected.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.