Benefits:

401(k)

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Training & development

SERVPRO of Marshfield/Rockland is hiring a Job File Coordinator!

Job Description The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Responsibilities

Act as the primary point of contact for customers, addressing their needs and providing solutions in a friendly and professional manner.

Monitor job file status to ensure accuracy in all job file documentation daily.

Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.

Review estimate based on scope and photos from Production crew.

Maintain an accurate Work in Progress board for all active leads/projects.

Monitor and ensure all client requirements are followed.

Maintain internal and external communications with all stakeholders.

Review timestamps and other datapoints to reflect accurate reporting/KPMs.

Complete and review job file documentation for final upload and the audit process

Perform internal audit of all projects to ensure estimate captures all work performed.

Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.

Assist other departments, as needed.

Qualifications

Professional and friendly phone manner with the ability to comfortably handle incoming customer calls

2+ year(s) of administrative or office-related experience and business experience

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Ability to remain calm and professional during tense or stressful situations

Excellent organizational skills and strong attention to detail

Self-motivated and goal-oriented

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Outlook

Ability to learn new software and proprietary software

Experience in the restoration, construction, or insurance industry is a plus.

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law

Benefits

Two weeks paid vacation.

401k Program w/ 3% match (available after one year of employment)

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.