Job File Coordinator

SERVPRO of Mesquite

Job File Coordinator

forney, TX
Full Time
Paid
  • Responsibilities

    Do you love helping people through difficult situations?

    Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

    We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

    As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.

    Primary Responsibilities

    Monitor job file status, job file audits and maintain job file WIPs

    Monitor and ensure client requirements are followed

    Review and validate initial field documentation

    Create preliminary estimate, daily job file coordination and perform job file backup

    Maintain internal and external communications and prepare job file reports

    Complete and review job file documentation for final upload and the audit process

    Complete the job file audit process and perform job close-out

    Assist other departments, as needed

    Complete accounts payable and accounts receivable activities, to include collections

    Reconciliations for multiple small businesses

    Bookkeeping activiites including weekly reports to ownership

    Credit card reconciliation

    Maintain company asset records

    Recruiting

    Some administrative tasks as needed

    Position Requirements

    0-2 years (s) of administrative or office-related experience and/or writing estimates, job file processes, and quality assurance is a plus

    Experience in the service industry environment is a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times including polite, confident, and excellent customer service skills, listening and questioning skills

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail, self-motivated and goal-oriented

    Ability to multi-task with capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and ability to learn new software, including Xactimate® and proprietary software

    Ability to successfully complete a background check subject to applicable law

    Hours

    40 hours/week, flexible to work overtime when required

    Monday through Friday 8 - 5pm

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.