Job File Coordinator

SERVPRO of North Highlands/Rio Linda

Job File Coordinator

Rio Linda, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Opportunity for advancement

    Paid time off

    Do you love helping people through difficult situations?

    Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

    We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

    As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

    Primary Responsibilities

    Answer phones, provide customer service, and maintain log of all calls

    Schedule Coordination/ Dispatch calls

    Monitor and respond to all emails

    Monitor job file status

    Monitor job file audit status

    Maintain job file WIPs

    Monitor and ensure client requirements are followed

    Review and validate initial field documentation

    Create preliminary estimate

    Daily job file coordination

    Perform job file backup

    Maintain internal and external communications

    Prepare job file reports

    Complete and review job file documentation for final upload and the audit process

    Complete job file audit process

    Assist other departments, as needed

    Position Requirements

    2+ year(s) of administrative or office-related experience

    Experience with writing estimates, job file processes, and quality assurance a plus

    Experience in service industry environment a plus

    Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

    Polite, confident, and excellent customer service skills, including listening and questioning skills

    Ability to remain calm and professional during tense or stressful situations

    Excellent organizational skills and strong attention to detail

    Very self-motivated and goal-oriented

    Ability to multi-task

    Capability to work in a fast-paced, team-oriented office environment

    Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

    Ability to learn new software, including Xactimate® and proprietary software

    Minimum of HSD/GED preferred

    Ability to successfully pass a background check subject to applicable law

    Hours

    40 hours/week 8 AM - 5 PM

    Compensation: $18.00 - $20.00 per hour

    Picture yourself here fulfilling your potential.

    At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

    If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

    All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.