Job Title: Front Desk Administrator Job Accountabilities

Parallax Center Inc

Job Title: Front Desk Administrator Job Accountabilities

New York, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Bonus based on performance

    Flexible schedule

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    Company parties

    Competitive salary

    Dental insurance

    Opportunity for advancement

    Job Title: Front Desk Administrator

    Job Accountabilities:

    Works directly with patients and staff to coordinate service delivery and office management

    Maintains cooperative attitude and support efforts to staff needs

    Greets patients and ascertains name and other pertinent information. Notifies appropriate employee of visitor's arrival.

    Communicates directly with patients and healthcare professionals via telephone and face to face

    Answers telephone(s); Determine if caller can be helped by receptionist or need requires to be routed to another person; Routes calls for employees as appropriate

    Retrieves voice messages on general voicemail, accurately takes and delivers messages all within a one-hour time limit

    Maintains log of all calls requiring further action. Establish contact with Clinical, Billing, Medical, and/or Chief Operating Officer, or other staff member via email or telephone in cases of emergency

    Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail via electronic emails from counselors, sending and delivering FAX messages, arranging for and maintaining logs for clinic operations, photocopying and collating, etc.)

    You will co-share the responsibility to for tracking, monitoring the detox assessment, daily sessions, 822 assessments and follow up appointments

    Completing the intake referral sheet which includes verifying insurance, referral source and accurate date for treatment

    Schedules, confirms, and documents appointments

    Collects deductibles and co-pays at the time of services rendered; Clarifies copayments with Operations Director and/or Billing department if needed; Notifies Billing and Clinical Departments including Operations Director and Clinical Director of patient payment issues. All information is added to the EMR

    Maintains Excel records including but not limited to copayment payment receipt, co-payment cards, referrals, and medications.

    Assists with patient’s transportation requests

    Appropriately track MetroCard systems, medication distribution for the nurses from the pharmacy

    Confirm all Medicaid client’s eligibility on the 1st and 15th of each month

    Monitor a weekly attendance sheet for services provided at the clinic

    Ensures blood work and urine toxicology requisitions are printed

    Notifies Clinical staff, including Clinical Director, of any outstanding clinical issues, including complaints or grievances made by patients

    Assures that office opening protocols are executed

    Participates in relevant meetings and ongoing development of professional knowledge and skill

    Maintains punctual and reliable attendance

    Promotes a positive work ethic. Promotes a positive image and disseminates positive information about Parallax Center and avoids negative statements or implications about Parallax Center to staff and patients.

    Staff will not use cell phone at the front desk, will excused for to eat lunch and snacks during their 2/15 minutes breaks and 30 minute lunch – needs to be coordinated to ensure coverage at the front desk

    Assisting billing with verifying authorization for IOP and Detox clients

    Tracking all intakes for the outpatient, IOP and detox on daily basis via internal systems

    All other task assigned by management