Job Description

** Job Family :**

Admitting Representative

** Travel Required :**

None

** Clearance Required :**

None

** What You Will Do :**

The Hospital Admissions Representative is responsible for gathering and verifying information about patients, their insurance benefits, and eligibility. They also assign the appropriate medical record and account number, ensuring accurate billing and clinical information.

Schedule: Part-time position working the Graveyard Shift (NIGHTS), three weekends a month, and holidays.

Please note that the schedule may be adjusted based on the needs of the business and patient volume.

Duties (include but not limited to):

• Gather complete and accurate demographic and financial information from various sources, including patient interviews, physician offices, and in-house departments.

• Obtain necessary signatures on legal consents and insurance forms.

• Perform pre-certifications, credit referrals, or collect deposits.

• Enter data into the computer system and document any incomplete admissions/registrations.

• Notify patients, family members, physicians, and supervisors about insurance coverage issues, co-payments, deductibles, or deposits.

• Review physician's orders for completion and ensure all required information is included.

• Complete Medicare Compliance requirements and obtain ABN if necessary.

• Stay updated on all federal, state, and local insurance rules and regulations.

• Maintain multiple computer systems.

• Provide excellent customer service and escalate unresolved issues to a supervisor.

• Answer telephone calls and assist callers following a pre-established script.

• Complete all shift duties in a timely and accurate manner.

• Comply with safety regulations, policies, and procedures.

** What You Will Need :**

• High School Diploma or equivalent.

• Minimum 1 year of experience in a medical setting or a customer service environment involving data entry, insurance, or other online websites, and software applications.

• Ability to type at least 35 CWPM.

• Knowledge of medical terminology.

• Ability to communicate effectively with patients, physicians, and staff.

• Computer skills and proficiency in Microsoft Office software programs.

• Organizational skills and the ability to prioritize and manage time effectively.

• Interpersonal skills and the ability to communicate effectively orally and in writing.

• Professional demeanor in a high-stress environment.

• Ability to handle pressure and complaints.

• Professional appearance and conduct.

** What Would Be Nice To Have :**

• 2 years of experience in ED admitting.

The annual salary range for this position is $37,300.00-$55,900.00. Compensation decisions are based on factors including skill sets, experience and training, security clearances, licensure and certifications, and business and organizational needs.

** What We Offer :**

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and flexible benefits to create a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Eligibility for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life Insurance

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability Insurance

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an equal opportunity employer committed to maintaining an inclusive and diverse workplace. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other legally protected status.

Guidehouse will consider qualified applicants with criminal histories in accordance with applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for employment information or to apply for a position and require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or RecruitingAccommodation@guidehouse.com. We will treat all information you provide as confidential and use it solely to provide the necessary accommodation.

Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes will be considered property of Guidehouse, and we will not pay any placement fee.