Job Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combination of work and education)

Education Desired:

General Equivalency Diploma

Travel Percentage:

0%

Job Description

$2,000 Sign-On Bonus!
If you are currently employed by FIS or have been employed by FIS in the last 12 months, you are not eligible for the sign-on bonus.

Locations: Owings Mills, MD & Colorado Springs, CO

We are FIS. Every time someone shops online, uses a bank, or trades a stock, we help make it happen. Our technology powers the world's economy, and we believe in building inclusive teams where everyone's views count. We value diversity, skills, and talents that empower us to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to learn, grow, and change the future of FinTech, we have one question: Are you FIS?

About the role:
As a Customer Service Associate, you will provide a world-class level of customer service to our financial customers. You will establish professional rapport with each customer and ensure service expectations are met. Financial services experience is not required, and we welcome diverse associates from various backgrounds. Strong problem-solving abilities, computer skills, and the necessary interpersonal skills to be successful in a phone environment are strongly recommended.

Phone Skills Required:

• Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone

• Take ownership of customer requests by understanding their unique situations

• Actively listen to understand the underlying needs of customers

• Understand and position appropriate solutions based on customer needs

Added bonus if you have:

• The ability to tenaciously solve problems with tact, efficiency, and follow-through

• The ability to handle conflicting information

• The desire to explore opportunities across our organization

What you bring:

• College degree preferred

• High School Diploma or GED accepted as minimum education

What we offer you:

• Exceptional benefits including development resources, career challenges, and opportunities

• Ability to give back to local charities

• Collegial environment promoting collaboration, flexibility, and respect

• Competitive salary and family-oriented benefits

• Terms apply to the sign-on bonus

View our benefits here: Benefits Snapshot

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description, we have included all competencies needed to successfully perform in this position. All reasonable accommodation requests will be reviewed and evaluated, as we strive to provide equal opportunities for individuals with disabilities.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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