WHO WE ARE:

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And, we’re proud to share we’ve received our Great Place to Work Certification for 2022!

ABOUT CHANNEL PERFORMANCE:

The Channel Performance Service Line is home to the largest mystery shopping agency in the world.  We complete over one million shops every year in 100+ countries across all industry segments and organization sizes.  We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services.  Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers.  We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

WHAT MAKES THIS ROLE IMPORTANT AT IPSOS?

Ipsos Loyalty is the global leader in customer experience, satisfaction and loyalty research and consulting with over 1,200 dedicated professionals located in over 80 countries around the world. Our thought leadership and leading-edge technologies help our clients build strong customer relationships which lead to better business results. This has made us the trusted advisor to executives across industries on all matters relating to measuring, modeling, and managing customer relationships. Ipsos Mystery Shopping, part of Ipsos the largest mystery shopping agency in the world. We complete over a million assignments every year across all industry segments and organization sizes. Our clients benefit from our highly experienced team, global reach, local presence, research expertise and innovative approach. In the USA, we have a rapidly growing business and we are becoming one of the largest mystery shopping agencies in the industry.

WHAT YOU CAN EXPECT TO BE DOING:

· Implementing strategies and tactics for growing and engaging Ipsos’ mystery shopper panel in the USA.

· Managing current independent scheduler relationships, as well as recruiting for additional support depending on program volume to ensure mystery shopping completion and quality targets are achieved.

· Overseeing all independent scheduler and shopper questions and onboarding based on program requirements.

· Acting as a Mystery Shopping subject matter expert within Ipsos and providing advice on our ‘better design, better execution and better impact’ strategy.

· Working with the Senior Field Manager to oversee all fieldwork costing activities for assigned programs (Bonus funds and budgeting).

· Regular meetings with Mystery Shop team around strategic planning and forecasting.

THIS MIGHT BE THE JOB FOR YOU IF YOU HAVE:

· Bachelor’s degree or equivalent

· Demonstrated leadership and vision in managing programs and people within program initiatives.

· Excellent interpersonal skills.

· A demonstrated commitment to high professional ethical standards and a diverse workplace.

· Excels at operating in a fast pace environment.

· Open to direction and a collaborative work style and commitment to get the job done.

· Ability to craft mystery shopper instructions and train mystery shoppers for various programs.

· Ability to look at situations from several points of view.

· Persuasive with details and facts.

· Proficient with MS Office suite

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

The salary range for this role in New York, NY is $58,500 to $90,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. 

WHAT’S IN IT FOR YOU:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:

US - https://www.ipsos.com/en-us/careers/opportunities-ipsos 

COMMITMENT TO DIVERSITY

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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