Jolt is a software solution specifically designed to execute operations for restaurants, retail stores, entertainment venues, and deskless businesses of all kinds. We encourage you to check out our founder story on our career site and see how far we've made it!

We make up a group of individuals who are genuine in wanting our peers and the company to succeed above our own personal interests. We work hard, have grit, and focus on results, rather than excuses; and your work speaks for itself. If you have a positive attitude in overcoming obstacles and are self motivated to achieve your goals, read on!

About the role and how you'll make an impact:

As a Technical Support Specialist, you will be a steward of customer experience. Your primary contact methods with customers will be over the phone, live chat, and email. You will actively troubleshoot software and hardware issues all while reinforcing the value of Jolt. You will work as a partner to our customer success managers, product managers, and development team to relay and solve software and hardware issues. Among your peers, you will be relied on as a technical resource to enhance the overall acumen of the team. Your desire for success and your positive attitude will help shape the support department as Jolt continues to grow.

Qualifications:

1. 1+ years of call center or customer service experience
2. Able to work 8 hour shifts on site Mon-Fri
3. Strong verbal and written communication
4. Ability to de-escalate situations
5. High level of attention to detail and aptitude for technology

You will stand out if you also have:

• Previous experience in tech support
• Knowledge of wired/wireless networks and bluetooth
• Working knowledge of Google Suite (Gmail, Google Drive, etc.)
• Proficiency for iOS, Windows, and Android operating systems
• Hospitality/retail experience

Benefits and perks

* Equity in the form of stock options
* Monthly cash credit to spend on our Fringe portal for things like entertainment, subscriptions, food, travel, etc.
* Health, dental, vision, and life insurance
* Employer HSA contribution
* 401K self contribution
* 15 days PTO, with 10 paid company holidays
* On-site gym with showers and stocked kitchen with weekly lunches

Learn about our product and see how our customers use Jolt!

Checklists Testimonial | Coconut Cove

Jolt for Convenience Stores

Labeling Testimonial | Culver's

Jolt Value Prop and ROI Video

To learn more about Jolt, visit jolt.com/values

Jolt is an equal opportunity employer. Jolt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.