Benefits:

Company car

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job description

Position Purpose

Plumbers / Drain Cleaning Technicians diagnose and repair issues, and lead customers to informed and confident buying decisions.

Responsibilities include but are not limited to.

Customer Service

Rapidly responding to plumbing & drain cleaning calls, both during business hours and on-call.

Know how to establish customer rapport to provide the right products and services.

Educate and assist customers with their issues.

Help customers select the right maintenance plan and understand warranty information.

Explain reasons for blockage and illustrate how you will resolve the issue.

Understand your service criteria and hold yourself accountable for exceeding revenue goals.

Show yourself as professional and knowledgeable to win new referrals and repeat business.

Technical

Complete all drain cleaning and plumbing-related work related to on-site service calls.

Protect equipment and keep a well-inventoried truck.

Train and mentor apprentices to ensure quick, accurate repairs.

Administrative

Work alongside customer service and dispatch to ensure the overall success of the business.

Prepare estimates as needed.

Maintain a clean, organized job site and well-inventoried truck.

Follow health and safety standards and comply with building codes.

Write reports documenting the problem and a summary of actions taken.

Be accurate and timely with invoices, timecards, customer feedback, and completing jobs.

Competencies for Success

Problem-solving skills, decision-making ability, good listening skills, strong verbal communication, stress- and time-management skills, customer service and interpersonal skills, mechanical and technical skills, physical stamina and strength, excellent trouble-shooting ability.

Tipo de puesto: Tiempo completo

Sueldo: $29.00 - $35.00 la hora

Horas previstas: de 35 a 40 por semana

Experiencia:

cuatro: 2 años (Obligatorio)

Lugar de trabajo: Empleo presencial

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.