Jr. Systems Administrator

Clearance: Secret

At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila is seeking a Jr. Systems Administrator to join our team in supporting one of the country’s premier defense research organizations. The team is in need of Systems Administrators in the Communication Systems and Cyber Security Division to support the development of new technologies that enable worldwide networked operations for the Organization.

There are a few requirements for the position:

• Must be a U.S Citizen (Green Cards / Visas do not qualify)
• Willingness to undergo a comprehensive background investigation and maintain a personal security clearance. (Aquila would sponsor you for the security clearance.)

What You'll Do:

Maintains operation of multi-user computer systems, including coordination of infrastructure and cloud responsibilities. Develops and designs core operating system builds. Responsible for coding, virtualization, and automation of systems. Sets up administrator and service accounts, maintains an active directory of users and system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Assesses and resolves user access problems related to security controls to minimize business impact and risk exposure. Identifies and evaluates vendor products and establishes vendor monitoring and tracking processes. Performs capacity planning and monitors/tunes systems. Recommends appropriate platforms for purchase, coordinates installation, and provides backup recovery. Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. Develops and monitors policies and standards for allocation related to the use of computing resources. May draft general IT communications to end-users including notifications of outages/downtimes. May serve as the primary liaison for mergers, acquisitions, and divesture activities as it relates to user access, network, security, and support.

Responsibilities:

• Processing mobile device procurement orders and services requested via the ServiceNow ticketing platform.
• Updating records of employees or mobile lines of service in associated databases.
• Completing the required paperwork to ship material goods to remote Organizations staff or new hire candidates.
• Assisting in the porting of mobile lines of service between service carriers.
• Analyzing and resolving mobile device financial error reports.
• Creating, analyzing, and resolving mobile device compliance reports.
• Developing well-written instructional knowledge base articles.
• Generating ad hoc reports, conducting data analysis, and resolving issues.
• Completing minor projects.
• Clearly, accurately, and frequently communicating with customers of all education levels regarding requests.

Required Skills:

• 3-4 years of Desktop support experience
• Experience and familiarity with the following operating systems - Windows Server 2012, 2016 and 2019, Windows 7 and 10.
• Experience working on Mac systems.
• The ability to Collaborate with team members in order to complete assigned tasks/projects.
• Experience managing and tracking issues with ticketing program (Remedy, Service Now, Jira, etc)
• Install, update, and troubleshoot systems/servers.
• BS degree or equivalent experience. Any prior military experience is a plus. They will modify the years of experience if someone has the majority of the technical skills and a military background
  
• Systems Administration is a plus.
  
• Any Linux experience is a plus.
• Experience managing classified IT systems, STIGs, SCAPS, RMF
  
• Experience maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.).
• Managing afs infrastructure to include users, groups and data.
  
• Managing lifecycles of equipment to include computers, servers and mobility
  
• Configuring and managing Cisco/Juniper equipment to include switches, routers and Call Managers.
• Troubleshooting mobile devices to included iPhones, iPads
  
• Basic experience with managing or operating containers
  
• Experience with virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.).
  
• Experience managing system/server resources including performance, capacity, availability, serviceability, and recoverability.
  
• Able to diagnose and perform repairs on faulty system/server hardware.
  
• Develop and document systems administration standard operating procedures.
  
• Plan, execute, and verify data redundancy and system recovery procedures.
  
• Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.
  
• Provide ongoing optimization and problem-solving support

• 3 years Desktop and Server Support (installation, patching, auditing, configuration, security, AD, etc.)
• 3 years Diagnose, repair and troubleshoot system/server hardware
• 3 years Managing AFS infrastructure (users, groups, and data)
• 3 years Configure, troubleshoot, and maintain desktop and server-grade hardware
• 3 years Experience with one: Windows Server 12', 16' & 19', Windows 7 & 10
• 3 years Technical and Desktop Support
• 3 years Ticketing Systems

• CompTIA Security+ Certification
• Bachelor's Degree
• Configure and manage Cisco/Juniper equipment (switches, routers and Call Managers)
• Develop and document systems administration SOP's
• Equipment lifecycle management (computers, servers and mobility)
• Install, update, and troubleshoot systems/servers
• Managing or operating containers
• Mobile device troubleshooting (iPhones, iPads, etc.)
• Plan, execute, and verify data redundancy and system recovery procedures
• System/Server management (performance, capacity, availability, serviceability, and recoverability)
• System maintenance (cleaning, disk checks, routine reboots, data dumps, and testing)
• STIGs/SCAP
• MS Active Directory, LDAP
• Redhat Linux Systems Administration
• Systems Administration
• Virtualization Technologies (VMware, including ESXi and VCenter configuration)

Applicable Education and Professional Accreditation:

• Degree in one of the following disciplines: Science, Technology, Engineering, Math, or a related technical discipline
• Certification(s) in one or more of the following disciplines: Solaris administration, Red Hat, VMWare, Certified Information Systems Security Professional (CISSP); CompTIA Security+; Linux Professional Institute Certification
• Any prior military experience is a plus. They will modify the years of experience or the required Bachelor's Degree if someone has the majority of the technical skills and a military background.

Our interview process is designed to let you get to know us as much as for us to get to know you!

1. You’ll meet with someone from our Recruiting team so we can learn more about you and answer some of your questions.
2. You’ll meet with the Hiring Manager to learn more about the team, and the role, and get to tell us more about what you’d bring to the team
3. You’ll meet team members who will be your peers to help you get a feel for a “real day in the life” at Self.

Benefits and Perks:

Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

• PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire
• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement - 5K annually for pre-approved, job-related tuition, certification, or professional conferences

• 401K with Fidelity 100% immediate vesting; Plan eligibility begins 90 days following the date of hire. Aquila matches 100% the first 3%, then 50% on the next 2%. It ends up calculating to be total 4%, company matches when an employee at least contributes at 5%.

• Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
• Buy Your Own Device (BYOD) Allowance Reimbursed up to $1500 for the purchase of a qualified technology device. Eligible after 90 days of employment, and benefit renews every three years.

Location: On-site, Lexington, Ma

Work Schedule: FULL-TIME
.
Travel: None

Clearance: Secret

We are an Equal Opportunity Employer.