Job Description

• Assist in the implementation and training support for all new tools, resources, or applications
• Participate in the development and implementation of all new technologies or resources that integrate with the CRM
• Assist in identifying additional technologies or resources, as well as evaluating effectiveness of the current model
• Contribute ideas and strategies for automation and efficiencies through technology
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks
• Automate processes using Salesforce tools such as process builder, approval processes, flows and validation rules
• Assist in training new users, as well as training current users on new processes or technologies, and continue to grow the Salesforce skill set across the organization
• Document and track all customizations made in Salesforce
• Review upcoming upgrades and seasonal releases for integrated applications
• Work with leadership to develop necessary reports essential to production and the business
• All other duties assigned by CEO, COO or Director of CRM & Technology

Qualifications

• Bachelor’s degree required
• 1+ years of salesforce experience
• Experience with Dataloader required
• Experience with Sales Cloud required
• Experience in business development/sales strongly preferred
• Implementation experience preferred
• Experience with Marketing Cloud with a focus on Account Engagement preferred
• Experience with CRM Analytics preferred
• Experience with Sales Engagement preferred
• Proven ability to analyze data and make recommendations for improvement to technology, processes, or CRM to leadership
• Ability to effectively complete projects or implementations processes
• Excellent written and verbal communication skills and ability to articulate complex processes
• Demonstrated experience in resolving issues, brainstorming, and problem-solving
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality preferred and ability to master new technologies
• Salesforce Administrator certified
• HTML coding preferred

Additional Information

Benefits:

A career opportunity with M3 USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

** M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.**

** All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age,** physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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