Benefits:

401(k) matching

Company parties

Competitive salary

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Junior IT Systems Engineer

Advanced Intelligence Engineering is a Managed IT Services Provider in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting-edge technology support and solutions. The Junior IT Systems Engineer will support client environments, focusing on system administration, security, and cloud technologies.

RESPONSIBILITIES:

Network Monitoring

Monitor client networks to ensure performance and security

Troubleshoot network issues such as connectivity, latency, and other performance-related problems

Support network configurations and minor updates

Server and Workstation Administration

Manage and maintain servers, workstations, and other IT infrastructure

Assist with installing and configuring operating systems, software, and hardware

Perform routine maintenance, such as system updates and patches

Administer virtualized environments including VMware, Proxmox, and Hyper-V

Cloud and Security Management

Deploy and manage Microsoft 365, Azure AD, and Intune environments

Implement security best practices, including patch management, endpoint protection, and compliance policies

Assist with managing firewalls, antivirus, and other security software

Ensure compliance with security protocols and assist with detecting and mitigating security threats

Backup Management

Ensure proper backup processes are in place and functioning

Verify and restore backup data when necessary

Troubleshoot backup-related issues

Client Support and Troubleshooting

Provide technical support to clients via phone, email, or remote access

Troubleshoot and resolve user issues related to hardware, software, and connectivity

Support end-users with new hardware setups or software installations

Documentation and Reporting

Document all work performed, including system configurations, network setups, and troubleshooting steps

Update internal documentation, including knowledge base articles for recurring issues

Provide regular reports to senior staff about system performance, outages, or ongoing support tickets

IT Infrastructure Projects

Assist with setting up new systems, applications, or networks for clients

Help with hardware installations or upgrades for client environments

Develop best practices and standards for client systems

Collaborate on projects such as system migrations or cloud transitions under senior engineers’ guidance

Work with the sales team to scope and present projects and network assessments for both new sales and existing clients

QUALIFICATIONS:

Minimum 3+ years of experience in IT systems engineering, preferably at least 2 years at an MSP

Experience managing and supporting Microsoft technologies, including Azure, Microsoft 365, Intune, and SharePoint

Experience with virtualization platforms such as VMware, Proxmox, and Hyper-V

Security-driven mindset with experience implementing security best practices

Possess one or more certifications: Microsoft certifications (MCP, Azure Fundamentals, MS-900, AZ-104), Security+, Network+, or equivalent

Strong written and verbal communication skills, with the ability to explain complex technical issues simply

Strong troubleshooting and critical thinking skills, with the ability to take ownership of problems

Strong attention to detail and planning capabilities

Ability to uphold AIE’s core values: Communication, Compassion, Competence, and Community

This is a full-time, salaried, exempt position and includes health insurance and retirement benefits. To apply, email a resume and cover letter to resumes@aie195.com.