Job Description

Position Overview

Anticipated Start Date: July 15, 2024

Location: This position is remote, however the employee in this position must reside in NY, NJ or CT, and within commutable distance to our central office in NYC. Traveling to our NYC central office will be expected for special events/meetings throughout the year.

We are looking for an experienced advisor for our innovative tech-based advising program, Nudge Enabled Remote Advising (NERA). Through NERA, this advisor will utilize nudge texting technology to send timely and relevant academic, financial, social-emotional, and career resources to alumni on a consistent basis. NERA enables us to extend our impact through research-based nudging, consistent connectivity to alumni, and rapid identification of alumni in need of additional support. Our AI bot “KIPPer” can answer questions our alumni have about a wide range of topics, but in cases where our alumni need more support, the NERA advisor will utilize the texting platform to identify and respond directly to that subset of alumni and in many cases schedule 1:1 meetings. This advisor will be responsible for maintaining a caseload of approximately 1,000 alumni now entering Year 3 post high school, and will serve them through to college graduation and career attainment. As the program continues to grow, we will continue assessing caseload sizes in the coming years. In addition to caseload management and direct alumni support, this advisor will support the NERA Program Manager in creating and implementing strategies to support the continuous improvement of NERA and to consistently increase/maintain alumni engagement. We seek an advisor who can commit at least two years to this role as we continue to build a program to grow to serve thousands of more alumni in the future. This role reports to the NERA Program Manager.

Duties and Responsibilities

Alumni Support (90%)

• Manage a caseload of approximately 1,000 alumni in years 3 to 6 post high school, leveraging Nudge texting as the primary vehicle for outreach and caseload management
• Provide 1:1 advisement session to alumni as needed on a wide range of topics including financial aid, class registration, re-enrollment support, academic appeals, career readiness, and connection to resources such as microgrants and mental health services
• Manage NERA platform to track and prioritize outreach and needs of caseload, responding to requests for support within 24 hours during a work week
• Support alumni in accessing KIPP Forward foundational services (e.g. microgrants, mental health services)
• Support NERA manager in building strong and succinct text scripts that provide alumni with critical information and resources to support their persistence and completion
• Support the continuous improvement of the program by communicating with program manager about gaps in programming and alumni needs
• Support KIPP Forward data collection initiatives, including nudge opt-In forms, FERPA waivers, semester transcript collection and annual alumni surveys
• Track and analyze student data (e.g. enrollment, transcripts, financial aid completion, internships, survey results) to help inform alumni support and programming
• Maintain current student contact, enrollment and career information in the Alumni Database

Team Collaboration (10%)

• Attend Inside Track Training in NYC during summer training (Week of July 15th, 2024)
• Attend and participate in all KIPP Forward monthly team meetings
• Participate in weekly check ins with NERA Program Manager
• Regularly and openly communicate with NERA Program Manager to seek guidance and support to navigate complex challenges alumni may be facing and to ensure strong feedback loops, continuous improvement, and higher levels of engagement of alumn
• Seek and prioritize cross collaboration with other teams to bolster the support NERA is offering alumni (i.e. work closely with career team members to better understand internships, jobs, and other career opportunities for alumni in NERA)
• Respond to emails, calls and texts from staff within 24 hours during work week
• Attend and participate in KIPP Foundation Nudge Community of Practice meetings and trainings as available/needed

Qualifications

• At least two years of experience successfully working with groups of students and/or within an educational organization, preferably focused on academic, financial, career, and socio-emotional counseling of traditionally under-served students at the collegiate level
• Bachelor’s Degree in education, counseling, youth development preferred
• Strong alignment with and commitment to KIPP Forward’s program model and ultimate goals
• Positivity, optimism and a solutions-oriented mindset
• Outstanding written and oral communication skills
• Strong time-management skills
• Self-starter, comfortable in a fast-paced, entrepreneurial environment
• Achievement orientated, demonstrating initiative and follow-through
• Demonstrated ability to meet ambitious goals within deadlines
• Ability to self-direct and prioritize among competing goals and to initiate process improvement
• Growth-mindset and desire to receive regular coaching and adjusting feedback in order to grow
• Ability to collaborate and build relationships within and across teams
• Commitment to working with students and families from historically marginalized communities that have been systematically underserved
• Commitment to exploring issues of race, class, and privilege, both individually and alongside others
• Strong working knowledge in Microsoft Word/Google Docs, Microsoft Excel/Google Sheets, Microsoft PowerPoint/Google Slides, and Microsoft Outlook and ability to learn new technology platforms and databases quickly
• Willingness to check email/texts after hours for emergency situations

Additional Information

Compensation and Benefits:

KIPP Forward offers a highly competitive salary of $60,770 - $69,010, an excellent benefits package, and an organizational calendar that includes approximately 35 set days of paid vacation (equivalent to 7 work weeks), plus an additional three weeks of paid summer vacation after completion of Year 1.

• KIPP NYC offers a generous benefits package including, but not limited to, the following:
• Robust benefits that include medical, dental, and vision.
• Up to 12 weeks 100% parental leave.
• Bright Horizon Back-up Child and Elder care.
• Employer paid Life Insurance and Short term/Long term disability.
• Employee incentives including 8 Weeks paid Sabbatical after 10 years, annual professional development funds, and tuition reimbursement.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

This role requires the employee to live in NY, NJ or CT and travel at times to our central office. If you relocate outside of this tri-state area and/or outside a commutable distance from NYC, your employment will be subject to review, which may include separation from KIPP NYC. It is important that you notify HR if you move or have plans to relocate.

KIPP NYC LLC does not offer visa sponsorship or work authorization.

KIPP NYC LLC is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We are committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.