Job Description

THE OPPORTUNITY

The Manager, Student Information System (SIS) reports to the Director of Student Information and Compliance. The Manager, Student Information System (SIS) is responsible for supporting and maintaining  the KIPP Texas Student Information System. The Manager works with the Director and functional managers to implement and support the SIS. The Manager serves as technical expert for the KIPP Texas SIS platform. The manager leads aspects of the SIS system development life cycle (developing requirements, selection, system configuration, data migration, quality assurance (QA) testing, integration with auxiliary applications) and ensures high-quality delivery of SIS services ensuring the best experience for stakeholders (students, staff and faculty).  

KEY RESPONSIBILITIES

FUNCTIONAL MANAGEMENT

• Supervises SIS Application Support Analysts.
• Manages day-to-day support of the SIS.
• Serves as technical lead for the implementation and support of the KIPP Texas SIS; including successful planning, development, implementation, and support.
• Maintains expert knowledge of the platform and associated applications.
• Documents system requirements, policies and  procedures, training materials and communication plans related to new implementations.
• Oversees the integration of auxiliary applications with the SIS including data cleanup and quality assurance testing.
• Develops and delivers training and workflow documentation to internal customers with a strong focus on high quality customer service and satisfaction.
• Ensures continuity of service for the SIS application including key workflows, integrations, and processes that support regulatory requirements.
• Partners with the PEIMS team and school-based staff to develop and drive adoption of internal guidelines and standards for system implementation and usage. 
• Works with the KTX IT Directors to promote business and technical synergies across the organization and build collaborative relationships with departments, faculty, school leaders and other key stakeholders.
• Designs complex reports, workflows, training and support documentation to assist end-users in the utilization of the SIS.
• Acts as technical liaison with the application platform vendor to ensure application-related issues and problems are resolved in a timely and professional manner.
• Defines and recommends potential system improvements to resolve errors, prevent recurrence of problems, or improve system reliability.
• Undertakes knowledge management activities: identifying, controlling and storing any pertinent information, and maintaining knowledge items to ensure that they are current, relevant and valid.
• Completes special projects, as assigned.

SERVICE DELIVERY

• Adheres to IT application standards, metrics, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), documentation, communications, and training.
• Evaluates and interprets requirements of key business stakeholders and application users to develop and implement solutions.
• Resolves IT application-related issues, service requests and problems in a timely and efficient manner.
• Provides timely communication to users on the status of their service requests and incidents.
• Provides progress reporting for all assigned projects including estimates, risk analysis, and time spent.

STAFF AND LEADERSHIP DEVELOPMENT

• Manages the development of SMART goals and conducts the annual performance review process for staff.
• Leads, trains, and develops staff for maximum effectiveness.
• Contributes to team goals for talent development, diversity and inclusion.
• Works in accordance with KIPP Texas corporate policies and regulations.

Qualifications

• Ability to perform effectively in a dynamic and complex operating environment.
• Excellent planning and organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally; including, the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Demonstrated ability to engage key stakeholders and build consensus.
• Strong organizational and management skills.
• Experience with creating complex data queries, reports, exports, and merges.
• Skilled in IT problem resolution.
• Ability to produce clear written materials.
• Team oriented mind-set.
• Customer focused and goal orientated with keen attention to detail.
• Alignment with KIPP Texas's mission and core values.

QUALIFICATIONS

• Bachelor’s degree in Management Information Systems, Information Technology, a related field, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
• Minimum 5 years of professional experience in working with large ERP/SIS software platforms, with at least 2 years of recent experience as an IT Manager.
• Experience working with software platforms in a school district, non-profit or government agency is a plus. 
• Experience with Skyward Qmlativ implementation preferred.
• Project Management Professional (PMP) certification preferred.

Additional Information

COMPENSATION AND BENEFITS:

In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only. In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.