JOB SUMMARY:

Provide care coordination services for Rimrock clients.  Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2, and Rimrock’s policies and procedures. Positively represents the organization and promotes Rimrock’s mission to the community.

ESSENTIAL FUNCTIONS:

• Provides care coordination to clients referred into Rimrock services. Assist clients in identifying services and make appropriate referrals and/or linkage to community resources. Maintains linkages and relationships with community resources.
• Works as a member of the treatment team. Attends all staffing meetings and meetings as scheduled and provides input to the team on client’s progress and needs. Communicates using person-centered and recovery-oriented language.
• Helps clients identify strengths and needs, supports the client in defining goals, and assists with identifying how goals can be achieved, and provides ongoing monitoring to ensure goals are attained. Follows-up with service providers to ensure quality care and goal progression.
• Maintains program specific records including but not limited to: treatment/recovery plans, assessments, transition/discharge plans, and progress notes according to Rimrock policies, CARF, and state standards. Completes and updates documentation within designated amount of time, per program guidelines.
• Effectively communicate written and verbally to outside agencies, treatment team members and clients.
• Working knowledge of program specific practices; participates in continuing education and ongoing training. Attend all scheduled staff meetings and in-services; completing 10-hours of continuing education per year.
• Conducts educational groups and lectures as assigned.
• Transports clients to and from appointments and activities, as needed.
• Completes all other duties as assigned.

WORK ENVIRONMENT/JOB LOCATIONS:

Involves everyday risks or discomforts, requiring normal safety precautions in an office setting, patient care areas, sub-acute medical care area and personal or company patient transport vehicle.  Some outdoor exposure when supervising patients outdoors and in recreation programming.  May involve working with the client in the community or in their homes.  Care Coordination is provided in the following Rimrock programs: Residential/Inpatient, Silverleaf, Outpatient SUD, Mental Health Services, and PACT.

Required Skills

ORGANIZATIONAL COMPETENCIES:

•  Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization.  Accepts responsibility for own behavior.  Assures that resources are allocated in accordance with the priorities of the strategic plan.  Performs self-quality monitoring in order to develop and execute plans to meet established goals. 

• Time Management - Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations and other requires documentation accurately and timely.

• Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments.  Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.

• Flexibility – Adapts rapidly to changing work demands and priorities.

• Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations.

• Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.

• Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.

• Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities.  Anticipates and meets needs of patients while maintaining appropriate boundaries.  Displays a friendly, helpful, and approachable demeanor.  Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery. 

• Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.

• Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters.  Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

SKILLS: Ability to plan, organize work and identify needed resources for clients and linking clients to resources, record keeping, speaking, writing, marketing and public relations skills and computer and word processing ability and counseling skills for this population.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise.  Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required.  A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time.  Approximately 30% or less of the time is spent standing.  Normal vision abilities required, including close vision and ability to adjust focus.

Required Experience

EDUCATION/TRAINING:

Bachelor’s Degree in Human Service or Social Work field preferred. Minimum of one year of experience working in the Mental Health or SUD field preferred.

DISCLAIMER:

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION.  THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF RESPONSIBILITIES, DUTIES AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.  ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME, AS NEEDED.

ORGANIZATIONAL COMPETENCIES:

•  Accountability – Takes ownership for resolving problems, reaching goals, and serving patients, team, and organization.  Accepts responsibility for own behavior.  Assures that resources are allocated in accordance with the priorities of the strategic plan.  Performs self-quality monitoring in order to develop and execute plans to meet established goals. 

• Time Management - Maximizes the use of time and resources and effectively prioritizes tasks. Completes paperwork, evaluations and other requires documentation accurately and timely.

• Teamwork – Works cooperatively and capably with a wide variety of people. Actively promotes teamwork and information sharing within and across departments.  Works in a spirit of teamwork and trust and maintains professional boundaries in working with others.

• Flexibility – Adapts rapidly to changing work demands and priorities.

• Confidentiality – Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations.

• Safety – Knows and understands emergency procedures and completes incident reports within 24 hours of event with detailed information.

• Communication – Consistently uses positive communication skills to promote effective interpersonal relationships. Provides timely and thorough follow-up with internal and external customers. Models professionalism by addressing others with appropriate actions, appearance, and communication. Models and promotes effective written and verbal communication.

• Customer Service – Supports the organization’s customer service initiative. Strives for service excellence by seeking challenges and turning them into opportunities.  Anticipates and meets needs of patients while maintaining appropriate boundaries.  Displays a friendly, helpful, and approachable demeanor.  Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery. 

• Respect – Establishes compassionate and supportive rapport with patients. Communicates tactfully and respectfully with patients, coworkers, and others.

• Quality Improvement – Assures that information is collected, organized, reported and used to improve the quality of systems and services. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters.  Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

SKILLS: Ability to plan, organize work and identify needed resources for clients and linking clients to resources, record keeping, speaking, writing, marketing and public relations skills and computer and word processing ability and counseling skills for this population.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise.  Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required.  A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time.  Approximately 30% or less of the time is spent standing.  Normal vision abilities required, including close vision and ability to adjust focus.